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Essays 181 - 210

TQM and Customer Satisfaction

In twenty one pages this paper discusses the ABC Company in a consideration of the customer satisfaction component of Total Qualit...

Government and TQM

some translations to ways they can be implemented in government agencies. First, in traditional management, needs of users of prod...

Higher Education and Total Quality Management

Applying Total Quality Management principles to higher education is the focus of this research paper consisting of eighteen pages....

Flexible Firms and Human Resources Management

In nine pages this research paper examines the concept of a flexible firm and discusses the importance of TQM or total quality man...

Business Training Practices of the United States

In five pages this paper discusses Total Quality Management, training programs such as those of the San Francisco 49ers NFL team a...

Tactics and Strategies of Global Automakers

In ten pages this paper compares and contrasts the U.S. and Japan automakers in a consideration of strategies and tactics in accor...

Wal-Mart : Organizational Behavior

are" (MMR, 2005, p. 40). This is one of the controls the company uses with their top managers to constantly improve. It is essent...

Motorola, GE, TQM, and Six Sigma

In six pages this paper discusses how companies like General Electric and Motorola use the Six Sigma tool of Total Quality Managem...

Business Impact of TQM

the meantime, Frederick Taylor added to this by advocating a work design that removed planning and decision-making processes from ...

TQM, BPR and Change

1998). Total Quality Management system assumes a primary objective is to enhance quality through customer satisfaction and statist...

Total Quality Management

talking about a systemic approach to total transformation leading to continually improving quality. While we cannot outline the 1...

TQM and Six Sigma

Morris (1994). Total is seen as being the entire organisation or company, from board level through to the tea lady. Quality is se...

Contemporary Business and Customer Service

In twenty five pages this paper presents a literature review of customer service changes within the corporate sector and the impac...

Improvement and TQM Through Teams

on problem solving using teams as just mentioned, and Shewharts wheel - plan, do, check, act; recognition of the need for continuo...

Narcissistic Persona and Body Aesthetics

personal recognition" (Benis, 2001). For decades, theorists have applied different psychological perspectives to an understa...

Case Study on Teamwork Restoration

by a single person, from start to finish, this was the age of the craftsmen. However, with scientific management and increasingly ...

Historical and Economic Effects of Lean Manufacturing

was that great amounts of capital were invested in parts and product that no one was certain would sell. PC manufacturers learned...

Lean Manufacturing, Total Quality Management, and Six Sigma

measuring the effectiveness of any remedial work (General Electric, 2005). Six Sigma has six main concepts that the tool ...

Hospitals and TQM

instruments not trustworthy? This is just another meaningless slogan, a cousin of zero defects" (Deming, 1986; p. 66). The...

Sony's PlayStation 2 Release Problems

the primary reason for the rush was to reach the market with the PS2 before Microsofts scheduled release of its X-box. Sony did n...

TQM's Applications

different areas of the same company. TQM in manufacturing will be aligned with some of the same elements as it is in the service s...

International View of TQM

to quality, whether specific organizations chose to implement TQM or not. Those attempting to implement the facts without the und...

TQM Implementation Through the Tool of ISO

these are introduced there is what appears to be a related increase in productivity. Each member country has a body that is a repr...

Manufacturing, Customer Satisfaction, and Total Quality Management

an award that recognises outstanding quality in commercial organisations (Pyzdek, 1996). Part of their move towards quality...

Identifying Problems in Consulting

that these "front line" employees often have accurate knowledge that management failed to recognize or use. Today the astute know...

Continued Relevance of Total Quality Management

Management: Prevent Problems..." 2006). The correct implementation of the model is not something easily accomplished ("Total Quali...

Case Study on Skilled Care Pharmacy II

internal customer and their satisfaction we can argue that there is a greater potential to have motivated staff that will be able ...

TQM - Boeing, Starbucks, Libraries

was involved, including hundreds of suppliers and continued improvement in managing a diverse workforce; finding and using the bes...

Service Organizations in the Implementation of TQM

from its introduction. The meaning may be different to the various people or organizations that implement or study it as there is ...

Wal-Mart Company Culture

controversial because of their human resource practices. Many employees are very loyal to the company and yet, they have had more ...