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fees over the period of the license which complies with the matching concept in accounting. It may be argued that there was an imp...

information for the purpose of making a purchase. The best and most successful Internet businesses offer only high-quality produc...

gratification and for some purchases the inability to see and feel what they are. These different elements are seen as reassuring ...

illnesses; but the actual customer will be the medical clinics, doctors or hospitals that would need this technology in diagnosing...

returned, follow-up assessments must be made as to why the patient decided against returning. Was it dissatisfaction with the proc...

and ties are the rule. The rules were relaxed for a short time in the nineties but management believes they were lowering their st...

a guest that is tired, wants to book in, the reception em,ployees are talking to each other and slow to respond and then when the ...

In a paper consisting of ten pages Internet banking is examined from customer and banking perspectives and also considers how one ...

In six pages business services are examined in terms of improving customer satisfaction with more emphasis on the customer and les...

The main points of the book are the principles for successful decision making, delegation and negotiation, and building of morale....

In a paper consisting of nine pages the method development of designing fixed contracts for firms that are satisfactory to supply ...

In thirty pages Ameritech following its SBC Communications' acquisition is examined in terms of its present state of competition a...

In twenty pages this paper presents a marketing audit of United Airlines in a consideration of financial performance, customer dis...

In a paper that contains five pages the history of this online company is provided, its plan for success, and customer service are...

In eight pages the benefits of customer corridor mapping and the ways in which it can be used in increasing customer satisfaction ...

the mall to go Christmas shopping. Today, online shopping provides an alternative for weary shoppers. But one thing that people ca...

In ten pages this paper assesses the satisfaction of customers in this consideration of a software testing business in a discussio...

In ten pages airlines and customer satisfaction are discussed in light of the number of formal complaints filed to the Department ...

method of evaluation identifies different measures where there may be a gap between the level of service expected and that gained....

table 1 Table 1retail environment comparison between Goodys and Everest Traffic Flow Crowdedness Accessibility Environment Overal...

often a queue, the queue moves along a counter where different food items are displayed, with sandwiches, cakes and other snack it...

the backcountry, where the weather gets very dry and then, pass on any of their costs to customers instead of holding the company ...

et al., 2008). It may be argued that one of IBMs problems and to the changes being in the beginning of the 21st century the frag...

to paying customers. If paying customers are put off by an employees attitude (due to his/her frustration), its a sure bet the cus...

so forth and so forth. The cycle repeated every month until I finally gave up trying to correct it. However, as soon as the contra...

The writer uses statistics in a case designed to show how statistical analysis can help with the decision making process. Nyke, a ...

The writer presents a proposal to assess the link between corporate culture at an airline and the reasons for poor levels of custo...

wishes to be able to compete. If we look to the telecommunications industries there are many different aspects that have f...

The four functions that Mintzberg described decades ago when building on the work of Henri Fayol continue to be applicable today, ...

can be used by the company and its employees. Molnlycke Health Care, established in 1998 as the result of a merger between the c...