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The bulk of the chapter, is, probably unsurprisingly, the causes of miscommunication and how they can be alleviated. Miscommunicat...

not spoken to Mrs. Gossip personally and I have not personally heard her make any untoward statements either about my business or ...

how quality and business can be created, supported and maintained with an understanding of the relationships in marketing. These t...

claimed that if employees did the same things over and over again, they would ultimately become quite bored with their jobs (Accel...

a time when HP acquired Compaq, but the continued decline of both HP and Compaq computers following the acquisition restored Dells...

upon the practice of determining what methodologies can be used to obtain those products at the lowest costs and share such fortun...

show that customers tend to buy more from companies that they have patronized for a long time (12). The lifetime value of a custo...

In five pages this paper consider such topics as the Euro and the currency crisis in Asia in a discussion of foreign bonds and sto...

TVA, as a government agency, was established for three main purposes: to improve navigation of the Tennessee River, provide means...

In six pages this paper examines the oil industry's international market of the present and future. Five sources are cited in the...

In fifteen pages this paper discusses long term care facilities in a consideration of customer service issues. Twelve sources are...

transparency. Critics of the utility superpowers have generally complained that utilities exploit consumers and create an un-leve...

what "satisfaction" actually entails. According to Edwards, Gorrell et al (1994): "There is a response in the customers that goes ...

In twelve pages this paper discusses global corporations and the misnomer that bigger means better in an assessment of small compa...

In three pages this paper discusses what skills are involved in customer service effectiveness. Fifteen sources are cited in the ...

dependably when customers are happy and continuing to buy. Similarly, control of receivables indicates that there will be only a ...

In seven pages this paper describes Shell's organizational structures, considers its strengths and weaknesses, competition, and th...

In two pages this paper examines the FasTrack Centrex ISDN and FasTrack Primary Rates ISDN approaches in a consideration of what c...

In seven pages Scott Sinclair's article 'Bank Mergers and Customer Protection in British Columbia' is discussed in a two part summ...

In five pages effects of downsizing on the company as well as its customer relationships are examined. Twenty sources are cited i...

state and are more than six feet tall, so each is mounted on its own custom-sized wheeled pallet and each has to be loaded and unl...

In nine pages this paper discusses how Saks Fifth Avenue's retail changes generated sales increases through improved customer serv...

In twenty one pages this paper discusses the ABC Company in a consideration of the customer satisfaction component of Total Qualit...

1993, p. 63). This essay investigates customer value management and applies the concepts to the practices Marks and Spencer seem ...

In four pages this paper examines the importance of customer relations and satisfaction to a business. Four sources are cited in ...

Information management has become big business in the 21st century. This report analyzes two competing retail outlets and how thei...

In five pages the Canadian banking system is used as the focus of this examination of how increased bank mergers have meant decrea...

In five pages the Asian currency crisis and its impact upon the Swedish economy are examined in a discussion of manufacturing and ...

In five pages this paper involves a student writing assignment involving a customer letter to a company regarding receipt of a def...

is to educate and help the public but not completely sever the agent-customer role. A model with a more extensive scope would incl...