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Essays 601 - 630

Ameritech's Culture and Customer Service

In thirty pages Ameritech following its SBC Communications' acquisition is examined in terms of its present state of competition a...

Customer Service Orientation in the Healthcare Industry

and ties are the rule. The rules were relaxed for a short time in the nineties but management believes they were lowering their st...

Hotel Industry and the Value of Efficient Customer Service

a guest that is tired, wants to book in, the reception em,ployees are talking to each other and slow to respond and then when the ...

Culinary Arts and Customer Service

of organizational effectiveness (Byrne, 1992; Gagne, 1983; Lowe and Masseo, 1986 cited in Emery, Summers and Surak, 1996). TQM foc...

Dr. Sandra M. Finch's Dental Practice and Customers Role, Satisfaction, and Retention

returned, follow-up assessments must be made as to why the patient decided against returning. Was it dissatisfaction with the proc...

Fixed Rate Contracts and Acme Crating

In a paper consisting of nine pages the method development of designing fixed contracts for firms that are satisfactory to supply ...

Tourism, Hospitality and Customer Relationship Management

In meeting customer needs, many industries have moved to customer relationship management. This paper examines CRM, what has made ...

Developing a Marketing Plan for Viagra

to influencers Pfizer may appeal to men who would not otherwise come forward. It is undertaken in a tasteful manner, in line with ...

Entering the Chinese Market with a Cosmetic Product

it is worth noting that China still counts Taiwan as one of these provinces and there is ant the special administrative region of ...

Marketing Research for Kudler Fine Foods

or industries, so that they can lead their own organizations to higher levels of positive business results. Social factors ...

Marketing Report; Container Shipping in the Mediterranean

handled (ISL, 2005). However, this alone does not indicate that these are suitable ports or whether or not these are the ports tha...

Breathe Right Strips Case Study

$45 million a year; demonstrating the companys ability to leverage the first mover advantage. Since then the company has moved int...

Electronic Media and Direct Marketing

of millions of potential consumers with few barriers (Phelan, 1996). This saw an initial rise of the use of marketing through the ...

Customers' Supermarket Wants Characteristic Assessment

from it. 6 I like to shop for bargain and am attracted to special offers 7 Quality is more important than price. 8 I like to have...

Beyond Customer Satisfaction to Customer Loyalty by Keke Bhote

1970s were the first time that US industry copied the Japanese as they became entranced by the lure of quality circles. The eighti...

Harris, Customer Service Management, and Making the Customer 'King'

The strategic plan feeds directly from the motto. The first step is to identify the needs of the customers. Initial input from pha...

Issues and Challenges in the Carbon Offset Market

avoid the need for further intervention. The first consideration may be the way in which the voluntary market is utilized, it app...

Share Price Movements of Dell and DaimlerChrysler

could benefit Chrysler. Efficiencies and cost cutting were a core competency of Chrysler, bringing together of these different com...

Homegrown Terrorism: Violence in the Pro-Life Movement

methods used by Islamic fundamentalists. That is, each faction uses bombs. Sometimes, assassination is used as well. There have be...

Gays and a Social Movement Analysis

lead to crisis of regime/legitimacy and thus revolutionary movements; 3. broadening of access to institutional participation in po...

Catholicism and the Poor by Dorothy Day

poor and the "undeserving." Day and Maurin shocked traditionalists by welcoming drunkards and other men down on their luck, which ...

Industrial Relationist Theory, Social Reform, and Labor Movements

Not everyone does well in the capitalist system. Those who do well are hurt by unions, but those who have had a hard time in the s...

Rampo's fiction and Ero-Guro-Nansensu

movement in Japan, which became prominent in the 1920s focused on the "prewar, bourgeois cultural phenomenon that devoted itself t...

19th Century American History

slavery, a trend which leads towards the development of Sectionalism in the Southern states. 1830s: Southern states begin to seek ...

The Causal Origins of the Hippie Movement

up at the time. As expressed in the infamous Port Huron Statement by Students for a Democratic Society (1962), the fear-mongering ...

Why Deconstructivism Will Never Last

unique nature of the buildings at the time. Architectural students are taught a great deal about deconstruction, something that ir...

The Victims' Rights Movement

grass roots movement and aligned with a variety of groups, such as MADD and others that try to change the system and make their pr...

The Anti-Slavery Movement

that still labored in the homes and fields of the Southern slaveholders. Abolitionists even tirelessly transported illegal cargo....

Gasoline Prices Change and a Reflection of Supply and Demand

way prices are expected to change, the AAA, which has been taking weekly surveys of prices from 2,8000 gas station in the state ha...