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computer users - and therefore buyers - insist that they will not purchase another Dell computer unless and until Dell provides so...

Starbucks mission statement is concise yet provides a "plumb line" against which to measure decisions. The statement reads, Estab...

for the customers that the new products need to be developed (Gumbus and Lussier, 2006). Other metrics were used, such as quality....

the company is out of the water. Gateway realized it had a problem and got out and seemingly is doing better, but Dell continues t...

A 5 page paper discussing the development and use of kiosks for use in hotel lobbies that customers can use to check in, select th...

have created a framework in which practitioners can "develop innovative instruments to measure the relationship among" human resou...

et al., 2008). It may be argued that one of IBMs problems and to the changes being in the beginning of the 21st century the frag...

The writer uses statistics in a case designed to show how statistical analysis can help with the decision making process. Nyke, a ...

This 4 page paper looks at the way investment in quality can have the potential for a positive return on investment. A range of in...

company (Hooley et al, 2003). Loyalty is often perceived as a level of customer satisfaction, in a competitive industry it is like...

a competitive advantage (Thompson, 2007). The issue faced by many companies in marketing terms is not only the way to comp...

profits while expanding the business. Most marketing strategies neglect the repeat customers. Just because a customer has shopped ...

In a paper consisting of ten pages Internet banking is examined from customer and banking perspectives and also considers how one ...

In six pages business services are examined in terms of improving customer satisfaction with more emphasis on the customer and les...

The writer discusses the importance of correct brand management by the company and the customer sales representative. If the compa...

The main points of the book are the principles for successful decision making, delegation and negotiation, and building of morale....

so forth and so forth. The cycle repeated every month until I finally gave up trying to correct it. However, as soon as the contra...

of McDonalds and 20) Analyze the pricing strategies and tactics followed by McDonalds Formerly the undisputed leader in the...

In ten pages this paper assesses the satisfaction of customers in this consideration of a software testing business in a discussio...

In a paper that contains five pages the history of this online company is provided, its plan for success, and customer service are...

to paying customers. If paying customers are put off by an employees attitude (due to his/her frustration), its a sure bet the cus...

In a paper consisting of nine pages the method development of designing fixed contracts for firms that are satisfactory to supply ...

and ties are the rule. The rules were relaxed for a short time in the nineties but management believes they were lowering their st...

of organizational effectiveness (Byrne, 1992; Gagne, 1983; Lowe and Masseo, 1986 cited in Emery, Summers and Surak, 1996). TQM foc...

a guest that is tired, wants to book in, the reception em,ployees are talking to each other and slow to respond and then when the ...

returned, follow-up assessments must be made as to why the patient decided against returning. Was it dissatisfaction with the proc...

In meeting customer needs, many industries have moved to customer relationship management. This paper examines CRM, what has made ...

In thirty pages Ameritech following its SBC Communications' acquisition is examined in terms of its present state of competition a...

In ten pages airlines and customer satisfaction are discussed in light of the number of formal complaints filed to the Department ...

In twenty five pages the Customer Relationship Management efforts of Webvan.com, Dickssupermarkets.com, HomeGrocer.com, Amazon.com...