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Essays 2071 - 2100

Harris, Customer Service Management, and Making the Customer 'King'

The strategic plan feeds directly from the motto. The first step is to identify the needs of the customers. Initial input from pha...

Denial of Service Attacks Overview

the case of DDoS attacks, the demons are programmed to do certain tasks in response to signals from intruders (Mikusch, 2003)....

Power of the Internal Revenue Service

the IRS to persecute people on the presidents enemies list - Nixon would request the IRS to launch audits and investigations on op...

Salvage, Recovery, and Satellite Servicing

Arms Control (2004) notes that both treaties sought to prevent: "a new form of colonial...

Student Supplied Case Study on PRODEM FFP Banking Services in Bolivia

in the long term, and with the development of equipment that is much lower costing than that of competitors, for example the $18,0...

Customer Service Consultancy Establishment

culture; 3. Target areas for change, either directly benefiting customer service or indirectly by benefiting employees first; and ...

Probation Service and Ethics

absolute, or to take the view that killing an enemy to defend ones country is not "covered" by the ethical imperative....

Library Services Expansion

hundred residents at best, these communities are far too small to be able to support a standalone public library. They welcome th...

Overseas Offshoring Information Technology Services

century. What is the impact of such significant outsourcing to small business and American workers? For one thing, globali...

Home Depot Customer Service Management Case Study

The stores also offer numerous "free in-store clinics for honing home improvement skills as well as design and decorating consulta...

Business and Information Technology in a Consideration of Siemens Business Services and Microsoft

scope and scale of operational concerns. The issues that concern Microsoft may be seen as those which are currently seen in the in...

Risk Management and Financial Services

has a poor reputation with customers, a common problem in the financial services industry. * The Chairmans goal is to (1) implemen...

National Health Service and Change Management

the way change should be managed and resistance overcome. 2. Pressures for Change Where change its to occur there have be...

Banks and Insurance Services

In ten pages this paper examines insurance selling by banks with the primary focus being Canadian practices. Eight sources are li...

Federal Express and United Parcel Service

In seven pages this paper presents statistical information on the air freight 'heavyweights' UPS and FedEx. Twelve sources are ci...

Ameritech's Culture and Customer Service

In thirty pages Ameritech following its SBC Communications' acquisition is examined in terms of its present state of competition a...

Australian Duty of Care/Emergency Services

or her field of duty is encompassed by the law of the Northern Territory of Australia, specifically the Personal Injuries (Liabili...

Overview of 'World Class Service' and SIA

system that are people focused, these support and develop the culture as well as acting as an information flow and helping to main...

Information Systems of London Ambulance Service

In seven pages this paper discusses the problems of automation in the 1990s that the LAS face in a consideration of lessons learne...

Automobile Industry Development of Products and Services

In ten pages this paper discusses Global Positioning Systems among other topics in this consideration of the new service and produ...

Dedication of the Secret Service

would be protected until age 16. Major Presidential and Vice Presidential candidates, and their spouses are also afforded protecti...

Reply from Customer Service

In three pages this paper provides a sample letter addressing a customer complaint about ecommerce disclosure of personal informat...

Life's Service and Disservice According to Friedrich Nietzsche

lessons. There is an old saying that claims that those who do not learn from history are bound to repeat it. And although most ag...

The American Market for Cable Based Telephone Service

penetration rate for television services (The Net Economy, 2002). This indicates the level of importance that has been attached to...

Postal Service Business Marketing Plan

rich farmland and rather extensive mining. Though conditions may change within the current generation, Hamilton currently is too ...

Service Quality Management and Rosenbluth Travel

pricing practices resulted in the necessity of travelers being price takers, rather than price setters. In short, the airline ind...

Customer Service Problems of Wal Mart

many workers start out with low hourly wages, they do reap exceptional benefits from the retail store. Rather than relying on unio...

Australian Human Service Practice Models

(1999). Many findings had shown that social capital had not fared well and this is attributable to Victorian State Government act...

Service Metrics Quality

of the Internet is Sears and its persistent leadership in high-quality mechanics hand tools. Sears instituted a policy long ago o...

Audi and Mercedes Benz Service Analysis

commerce" (Anonymous, 2003, p. 4). Why? Its pretty simple - if you keep the customer happy, he or she will return to do business w...