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to put speed and efficiency as a priority: the planes must keep to a tight schedule and often must faster turn-around times, and l...

SWA works toward creating value for its employees, then converting some of that value to customer service, while encouraging behav...

the airline industry in the future, otherwise long term planning will have the potential to ignore factors that could impact heavi...

all senior level managers and executives are expected to get out in the field to talk with employees. Added to all of this,...

2002). The emphasis was on the "us" word, and the author was struck by how the rigorous detail to customer service is so strong at...

not be part of the culture could be the buildings. However, the facilities play a strong role in how things get done. 2. How org...

really belong at this company. The only problem with the strategy is this - that not all employees like the idea of being "empower...

relations school of management, where motivation is directly related to the quality of the employment relationship. Furthermore, t...

delivering good service, such as the Time 2008 Friendliest Airline award, and Forbes 2008 award for being the most reliable US air...

an airline which offered the lowest possible fares and would get people to their desired destinations. The idea was that if could ...

been present in older civilizations such as the ancient Greek or Chinese societies (Haralambos and Holborn, 2004, Bilton et al, 20...

be supported not only with aspects such as commutation structures, but also with the way the staff behavior, they need to be trust...

controversial because of their human resource practices. Many employees are very loyal to the company and yet, they have had more ...

experiencing the economic downturns like other businesses are these days, its still considered a company worth working for, and on...

(1989), a management guru suggested that a succinct explanation is that managers are people who do things right and leaders are pe...

policy to be honest with its employees, that "through effective people management, the company had created the right type of cultu...

Innovation and risk taking - willing to experiment, take risks, encourage innovation (Smith, 2004). 2. Attention to detail - payin...

important, it should not be left to chance, managers need to pay attention to the culture. Once a strong culture is established,...

presence affects the organizational culture of those companies with which they compete. In theory, organizational structure could...

short, having a functional organizational culture is viewed as the fundamental component necessary to achieve and sustain a compet...

A journal article is reviewed in this essay, Understanding the effects of leadership development on the creation of organizational...

as saying strategy was followed. It is only when Galvin is that the helm that this approach begins to change. Communication The...

Arthur Baird joined the pair - McMaster as a source of funding and a link to wealthy potential investors, Baird as aircraft mechan...

is used, the priorities of the company, the way a company treats its employees and manages them from a HRM perspective, general de...

and the desired culture that is needed, but it also indicates the potential for mismatches in structure and operations (Thompson, ...

principles of behavior discovered through the science of behavior analysis." Specifically, strategies and procedures that consider...

will embody the aspects such as morals, ethics and the use of tools such as empowerment (Veiga, 1993). This will be reflected in t...

the internal structures. There are a number of different organisational structures which will determine not only how thing are don...

maintenance costs does not mean it is always true, and as such it needs to be assessed whether or not it is true in this case. Not...

as a top airline due to its geography and technology with the only factors hampering its further growth and global impact being ca...