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SOUTHWEST AIRLINES - A CULTURE TO BE ADMIRED

maintain perspective and balance and to have fun (Culture, 2010). Values shared. This particular question is a very person...

Measurements of Service Quality

result of "gaps" that exist between different aspects of an organizations performance; by bridging these gaps, service quality wil...

New Business Concept - Mobile Brake System Servicing

may also be serviced as the majority of cars and entrance barriers into the car segment, for both commercial and for domestic car ...

Appraisal and Morale

of communication with this change. There was no warning that the appraisal process was going to change. It was a decision made at ...

Outsourcing Thesis Summary

can be a very useful tool, it is a way in which correlated results and results from many different research studies may be correla...

The Conflict in Customer Quality Requirements

As already noted, when looking at these not all are likely to be fully compatible, and it is up to the firm to find the...

You Get Better Service When You Look Nice

the customer, if they continued doing other tasks while interacting, and if they really gave full attention to the customer (Grabm...

Customer Satisfaction and Online Banking

customers, after which the responses will be subjected to statistical analysis to test the following hypotheses. The primary hyp...

Presentation for Customer Service Improvements

The paper is based on a case provided by the student where a telecoms company has committed itself to undertaking a strategy to th...

Delta Airlines' Use of Customer Service Metrics

retain a sustainable competitive advantage. Influence of the Marketing Mix Chan (n.d.) states that the marketing mix - the ...

Customer Service Management and SERVQUAL

how quality and business can be created, supported and maintained with an understanding of the relationships in marketing. These t...

Customer Service Representative Second Language Programming Research Proposal

the problem of a shortage of potential call center employees with adequate language skills; and the benefits of integrating langua...

Case Study on a Financial Investment Services Company Transforming to a Customer Intimacy Approach

a change that will change the company around from its falling performance over the last few years. Problem Solution [Student, Im...

Developing Customer Services Measures for a Balanced Scorecard

and Smith, 2006). This in turn will create a relationship with the patient that facilities the achievement of these goals (Walshe ...

DHL Overview

last names - in 1969 as a service shuttling shipping documents between San Francisco and Honolulu (History, n.d.). This was well ...

Employee Training and Organizational Learning Initiatives

TQM is as much at home in the services as it is in manufacturing. At the time that TQM was at its height...

Employee Training and Human Resources

attitude toward the training would be a positive one. Most of the research participants were employees who worked in the core fi...

Customer Service Consultancy Establishment

culture; 3. Target areas for change, either directly benefiting customer service or indirectly by benefiting employees first; and ...

Customer Service and Call Centers

It was in the early 1990s that the integrated call center began becoming reality. AT&T, the old Northern Telecom and other centra...

Customer Services and the Computer's Impact

In five pages this paper discusses how customer relationship management has been affected by the Internet and computers. Five sou...

Estates and Wills Guide

In six pages this paper considers the guide published by the American Bar Association regarding important information pertaining t...

Arguing in Favor of Euthanasia for Terminally Ill Individuals

In five pages the issues and practices of active and passive euthanasia are considered and argues that death should be regarded no...

A Trainee Teachers Course Known as an ELT Pre-Service Training Project

In twelve pages this paper provides an historical overview along with current available methods to teach English as a second langu...

Reasons for a Living Will

In five pages this paper discusses living wills in a consideration of why people compose them. Three sources are cited in the bib...

'Right to Die' Issue as it Pertains to Texas

In ten pages Texas laws are examined as they pertain to issues involving the 'right to die' with medical consent, living wills, an...

Different Health Plan Types

12 pages and 12 sources used. This paper provides an overview of an emerging system in providing health benefits by employers. T...

3 Questions on Trust and Property Law in the United Kingdom

purpose. Without a purpose it cannot be charitable, it was because of this that there was a claim for charitable status in Re Shaw...

Advance Directives and Right to Life Decisions

This paper consists of five pages and discusses how the Patient Self Determination Act of 1990 pertains to health proxies, living ...

For and Against the Practice of Euthanasia

In six pages the pros and cons of euthanasia are examined before arguing in support of its practice with various euthanasia catego...

2001 Perspectives on Euthanasia

In five pages a twenty first century perspective is applied to an examination of euthanasia's pros and cons with various relevant ...