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Essays 151 - 180

Cessna Aircraft's Organizational Development

just won a government contract to provide airmail service. Aircraft had been used during World War I a few years earlier, but the...

TQM Principles

American managers (Walton x). In Japan, Deming found an eager audience in the higher echelons of management Walton x). Deming spen...

Executive Briefing on the Concorde's 2000 Crash

Gagne, 1983; Lowe and Masseo, 1986 cited in Emery, Summers and Surak, 1996). It focuses the efforts of all members of an organizat...

Eliminating Inspection of Garage Doors by Acme Doors

eliminating the inspection step of the manufacturing process. TQM was born of an effort to increase quality while simultaneously ...

Manufacturing and TQM

First however, its important to find out ways to get management on board. While most...

TQM and the Value of Leadership

so that restructuring is not needed, only a bit of fine tuning or reevaluation at various junctures(Ackoff, 1994). "At every leve...

History and Uses of TQM

satisfaction and statistical control of organizational processes, a higher level of quality production and outcomes will be achiev...

Case Study Analysis of Millstone Packaging

effective move, and it was one of many changes. Essentially, what the firm did was to upgrade their equipment and they found that ...

Dana Corporation Operations and Staffing

the company... * "Break down barriers between departments... * "Remove barriers that rob the hourly worker of his right to pride o...

Total Quality Management

talking about a systemic approach to total transformation leading to continually improving quality. While we cannot outline the 1...

TQM, BPR and Change

1998). Total Quality Management system assumes a primary objective is to enhance quality through customer satisfaction and statist...

TQM AND STATUS TODAY

and regulations in place. This has especially been the case for China -- the media has been loaded with toy recalls due to danger...

AN UNDERSTANDING OF QUALITY AND PROCESS IMPROVEMENT

of how such a thing works. But what, exactly, is process improvement? In its basic form, the process improvement model (PI...

TQM and EFQM

to the tea lady. Quality is seen as the establishment of goals that reflect and determine quality in the product manufacture and ...

ISO 9000 and TQM

In order to understand what it is we mean by TQM must first need define it. There are no standard definitions. However, in a repor...

BPR, and TQM in Information Systems

Management fads have grown and died at an increasingly rapid rate throughout the decade of the 1990s. Two that became popular in ...

TQM and Sigtek Harvard Case Study

or may not be one that would be assisted by implementing TQM. If the corporate umbrella means a single management style, then, TQM...

Analyzing the Works of Michael Porter

Hence, Porter makes a good point in that it is true that even with a superior management paradigm, profitability becomes illusive....

Federal Express Total Quality Management Case Study

their way of life: 1. The level of customer satisfaction increases and satisfied customers bring more business, which ensures the ...

TSA Contact Center's Practical Implementation

In ten pages this paper discusses the Transportation Security Administration in a consideration of how its contact center can be l...

Total Quality Management and Customer Service

First, customers want quality and theyll pay what they think is fair value to obtain it. This is a basic premise of any type of ma...

Hospitals and TQM

instruments not trustworthy? This is just another meaningless slogan, a cousin of zero defects" (Deming, 1986; p. 66). The...

Sony's PlayStation 2 Release Problems

the primary reason for the rush was to reach the market with the PS2 before Microsofts scheduled release of its X-box. Sony did n...

Realizing Objectives and the Johnson and Johnson Company

their family obligations but this could interfere with meeting the companys other objective/goal of earning a profit for sharehold...

Narcissistic Persona and Body Aesthetics

personal recognition" (Benis, 2001). For decades, theorists have applied different psychological perspectives to an understa...

Case Study on Teamwork Restoration

by a single person, from start to finish, this was the age of the craftsmen. However, with scientific management and increasingly ...

Contemporary Business and Customer Service

In twenty five pages this paper presents a literature review of customer service changes within the corporate sector and the impac...

4 Issues Related to Organizational Development

approach the parent company for volume discounts (D&B, 2005). * Companies need to consolidate suppliers within a single industry...

Case Study on Skilled Care Pharmacy II

internal customer and their satisfaction we can argue that there is a greater potential to have motivated staff that will be able ...

TQM Implementation Through the Tool of ISO

these are introduced there is what appears to be a related increase in productivity. Each member country has a body that is a repr...