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Essays 481 - 510

Customer Service Scripts

form of exchanging revenue for the firms product or service, but it is the internal customers that keep the external ones returnin...

An Industry in Decline; Directory Enquiry Services

results in increased growth as competition brakes out, increasing service levels and decreasing prices. The usual economic models ...

Health Care: Changing The Way Services Are Delivered And Improving Quality Of Care

hospitals to reevaluate the way in which patient care is delivered and quality of care is approached, while at the same time find ...

Self Service Kiosks for Hotel Check-in and Check-out

A 5 page paper discussing the development and use of kiosks for use in hotel lobbies that customers can use to check in, select th...

Privatization of Public Goods and Services

been denied benefits entirely ("Slow Down Efforts to Privatize Benefits"). In addition to benefits systems, governments outsource...

Developing Customer Services Measures for a Balanced Scorecard

and Smith, 2006). This in turn will create a relationship with the patient that facilities the achievement of these goals (Walshe ...

Human Resource Strategy for Quality Service: The Hilton Group PLC

for tangible and intangible aspects of the service. Staff were encouraged to be innovative, however there was also a level of dece...

Marketing Products, Services and Social Efforts

well. Product. The product, obviously, is that thing being sold. It does not need to be a tangible good, it can...

Transitional Services in Youth Correctional Facilities

communities. Transitional services provide this link. Effective transitional programs increase the likelihood of reenrollment in s...

Strategic Plan for Butler Information Service, Inc.

a diversified portfolio of services to assist with commercial relocation and facility transition throughout the world. This stra...

Strategic Decision Making at IBM Global Services

return due to the standard of the service. Weaknesses Attracting specialist staff in an industry that may have some staff ...

Analysis of Service Corporation International and Stewart Enterprises

(25.9%) (Source: Stewart Enterprises, 2005; Oliver, Stewart, 2006; Oliver, Service, 2006). While both companies were affected b...

Overview of the Cellular Phone Service Industry

had known how to do this, cell phones would have been on the market more than 50 years ago (Mehta, 2004). AT&T even developed a pr...

L.L. Bean Memo to Customer Service, Poster, and Speech

be in contact with customers by telephone, Internet, email and "snail mail," with the most common forms of initial contact being b...

Young Mothers and the Marketing of Pharmacy Services

support. Most of the time she enjoys her children and takes life in stride, but it is difficult when one or both is sick....

Case Analysis of Intersect Investment Services and Strategic Planning

company. To grow and to sustain the new growth, the company needs to add new customers, retain the existing customers and at the ...

Missing Hotel Reservation and Service Quality Case Study

was personal to the customers. This could have been handled much more effectively, the first step should have been to ascertain ...

Public Schools and Mental Health Services Increases

health services available to students. Changes over the years have diminished that role to the point of eliminating it in many sc...

Customer Service Problems and Solutions

business owner or manager and heard the above complaints, I would try to either make changes in the way in which things are done, ...

Lex Service Group CAT Analysis

roughly 12 percent of the displaced employees a change at relocation within the company. Forty percent would be hired by the new b...

Management and the Australian Company Macmillan Distribution Services

low rent. There are different types of stocks held, some is stock on hand and dead stock other stock is fast moving. If we look ...

Perspectives on The BBC World Service

in the global as well as national arena then there has to be a broad consideration of what the perspective of the stakeholders are...

Manecala, California and How to Meet Human Service Needs

encouraging people to purchase these homes ranging from $19,000 to $29,000 (Davenport, 1990). That story is a decade and a half ol...

Questions Regarding Childcare Services

or suitcases, allow the child to pack their toys and then unpack them. Games such as moving may also be re arranging play furnitu...

Student Submitted Case Study on IBM Services

are the knowledge of the employees and the ability to meet customer needs with the different services as well as the back up that ...

Types of Home Care Services

specifically, a geriatric or elder care case manager is the person to consult when selecting home care services (Rotary Club of Sa...

Exchange Services in the Air Force and Army

than they could find outside the PX. It provides items both of necessity and those that lend an air of luxury, and though its pri...

Developmental Disabilities' Service Enhancements

effort is the level of exertion applied to a situation, either temporarily or over time" (Clark, 1997, pp. 69-79). In-scho...

Army and Air Force Exchange Services Product Mix and Advantage

families with the opportunity to have and use the same items and the same brands available to civilian families. It includes thos...

UK's Dabbs.com and Information Services

and did not fit in with the business model. The company was started in 1990 by David Atherton as Dabbs Direct and was a mail ord...