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Essays 31 - 60

Culinary Arts and Customer Service

of organizational effectiveness (Byrne, 1992; Gagne, 1983; Lowe and Masseo, 1986 cited in Emery, Summers and Surak, 1996). TQM foc...

Federal Express and the United Parcel Service

of corporate warfare. Both companies seemed to almost burst on the scene, but in reality both have the histories that make ...

The Governmental Approach to Providing Alternative Services in Canada

Five pages and five sources used. This paper provides an overview of the methods for providing alternative services in in areas w...

Regulating Financial Services in E-Commerce.

This research paper addresses problems that can arise in the regulation of the on-line financial services industry. The author fo...

Customer Services in Different Industries

As finished units are not kept in stock the customer service process begins prior to the ordering. To make an order the customer n...

Service Issues in the PC Industry: Dell and Gateway Compared

the company is out of the water. Gateway realized it had a problem and got out and seemingly is doing better, but Dell continues t...

Ethics in a System of Inquiry

can help to guide the decision making and create a firm foundations that will help to ensure that the outcomes are the best possib...

Accounting Services’ Computerization and How the Industry Has Changed

in the New Millennium). Computerized records not only eliminated the constraints imposed by these paper reports generated only at...

The Inquiry Process

also admits that "Effective inquiry is more than just asking questions," as a "complex process is involved" (Exline, 2004). This p...

Service Organizations in the Implementation of TQM

from its introduction. The meaning may be different to the various people or organizations that implement or study it as there is ...

An Analysis of the Container Shipping Market

A problem with the container shipping industry is that despite an increased demand overt the last few years the capacity in the in...

CUSTOMER SERVICE: AN EXAMINATION IN THE AIRLINES INDUSTRY

2005). Even more interesting is that the "customer is always right" concept isnt true at Southwest Airlines (Taylor, 2005). "We ma...

Structural Evolution

and electrical to the high tech industries of the 1990s, the industry was changing and as one form of job was lost other took ove...

Fire Service Industry and Labor Relations

In five pages this paper examine issues including unionization, safety protocol maintenance, and volunteer usage in a consideratio...

Tourism Industry and Employee Empowerment

more than likely to have positive things to say about an employee. In one instance, for example, on a cruise ship, a family found ...

Financial Services in a Global Context

billion passed through the hands of currency traders in New York, London and Tokyo every day. By 1995 daily turnover had reached a...

Programmer Bill Blizzard's Performance Evaluation

less satisfactory results than does the performance evaluation. Kniggendorf (1998) reports that many "supervisors resist the use ...

Paradise Lost, California's Experience, America's Future by Peter Schrag

that imposed minimum spending formulas on schools, three-strikes sentencing laws, land conservation measures and measures abolishi...

Declining Customer Service and Bank Mergers

In five pages the Canadian banking system is used as the focus of this examination of how increased bank mergers have meant decrea...

Quality Control Problems at Macy's

In seven pages this research paper considers the decline of customer service offered by the American department store R.H. Macy's....

Marketing the iPod

the products? Again, executives began offering some answers. Jobs cut them off. The products SUCK! he roared" (Burrows, Grover and...

The Air Cargo Industry

its vision on areas other than China. Current Situation "Our industry in 2007 will grapple as it always has with the challe...

Cablevision and The Cable TV Industry

If we isolate out industry consideration to the cable television companies that we can look this as a mature industry. In 1997 the...

Pfizer Case Study

required for the care of feed cattle, it does not possess the marketing knowledge necessary to win over a lukewarm consumer base. ...

Overview of Instant Coffee Industry

coffee beans and created a process for removing the caffeine from the beans (Green Mountain Coffee Roasters, 1994). That would be ...

U.S. Steel Industry Decline

rest of the world. Globalization would slowly begin as communications and technology in general would increase. There were compute...

International Coffee Market Crisis

the industry in perfect competition. Figure 1. Industry in Perfect Competition The...

The Roman Catholic Church and The Future of Priesthood

and Asia (Catholic News Web, 2003). The number in Europe has increased slightly (Catholic News Web, 2003). This does not eliminate...

Filmmaker Alfred Hitchcock

In this paper consisting of six pages the impacts of a changing movie industry in the early 1970s and the way in affected Hitchcoc...

Literature Review on Culture, Aging, and Women

This paper examines culture and aging as each relates to women in a review of Figuring Age by Woodward, Mother Time by Walker, and...