YOU WERE LOOKING FOR :Beyond Customer Satisfaction to Customer Loyalty by Keke Bhote
Essays 211 - 240
development of innovation, and at the very least a higher level of compliance and co-operation (Huczyniski and Buchanan, 1996). W...
essential so that those above and below a worker will trust that individual. If he or she is not loyal it would be difficult to wo...
show that customers tend to buy more from companies that they have patronized for a long time (12). The lifetime value of a custo...
In nine pages the need for the Saks' department store to improve customer service is discussed. Twelve sources are cited in the b...
In a report consisting of seven pages a proposal for declining bank industry customer service standards is considered and proposal...
In five pages this paper involves a student writing assignment involving a customer letter to a company regarding receipt of a def...
In nine pages this paper discusses how Saks Fifth Avenue's retail changes generated sales increases through improved customer serv...
In five pages the Canadian banking system is used as the focus of this examination of how increased bank mergers have meant decrea...
1993, p. 63). This essay investigates customer value management and applies the concepts to the practices Marks and Spencer seem ...
In seven pages Scott Sinclair's article 'Bank Mergers and Customer Protection in British Columbia' is discussed in a two part summ...
In three pages this paper discusses what skills are involved in customer service effectiveness. Fifteen sources are cited in the ...
In fifteen pages this paper discusses long term care facilities in a consideration of customer service issues. Twelve sources are...
patient and the medical practice but for the physicians mental well-being also. INITIATING ACTION In order to give the best in p...
Customers, and TQM Opportunity A manager who is presented with the challenge of opening a new retail branch of a company in an ex...
In ten pages this paper examines how internal customer service was increased through shared business services applications at Alli...
In twenty eight pages the technology of CRM is examined in terms of systems' technical proficiency and software. Ninety two sourc...
that the problem exists: it does not, however, necessarily address difficulties with internal and external communication, lack of ...
might be that mom and pop shops have been replaced by Wal Marts. While that is true, Wal Mart prides itself on excellent customer ...
as Poly Tours" (Lunn Poly, 2000) was founded in 1888 with the aim of providing "holidays abroad at reasonable cost for the student...
all but the busiest times. This is the report of a series of surveys and observation times. Both customers and employees w...
It was in the early 1990s that the integrated call center began becoming reality. AT&T, the old Northern Telecom and other centra...
and feel that they are important to you. The hospitality industry is one of the best industries to use as an example. Just as a ...
In five pages this paper considers the management of grocery inventory through the ECR method and examines a grocery retailer's po...
cases when staying at a hotel or motel, it will be the front desk that the customer will call when a problem or need arises. How ...
In ten pages the lack of workplace diversity and its implications regarding customer relations are examined. Twelve sources are c...
In eleven pages this paper discusses changes resulting from this strategic shift and its implications. Eleven sources are cited i...
In twelve pages Ameritech is examined in terms of customer service issues and external and internal communications problems with p...
In five pages this paper discusses how customer relationship management has been affected by the Internet and computers. Five sou...
In ten pages Ameritech's many problems with customer service in the upper Midwest are discussed in terms of addressing these probl...
profitable customers. An effective CRM system can also help to identify additional opportunities this may be of individual sales...