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Essays 211 - 240

Dental Practice Quality Management

Although quality approaches to management have been around since the mid-20th century, its been since the 1980s that TQM has foun...

Ritz Carlton Hotels and Customer Service

high standards even in minimum service because of its receipt of the Baldrige award. The Baldrige award is directly linked ...

Customer Needs and Total Quality Management

Customers, and TQM Opportunity A manager who is presented with the challenge of opening a new retail branch of a company in an ex...

Using a Customer Corridor to Retain Customers

Cadbury Schweppes is the case study used in this report consisting of fifteen pages in which the development of long term relation...

Reply from Customer Service

In three pages this paper provides a sample letter addressing a customer complaint about ecommerce disclosure of personal informat...

A Model Analysis of Rent Controlled Properties

This 6 page paper discusses real property management and the methods of traditional assessment, including easily available statist...

Customer Service from the Perceptions of Customers

In ten pages this paper discuses the differences between the way customers may view customer service and organizational perspectiv...

An Information System for a Video Shop

This paper contains ten pages and explores the software package XYZ Video wants designed for their business as a way of maintainin...

'Win Win' Employee Empowerment Situation Creation

In five pages this report considers the issue of employee empowerment and examines how organizations can use this to their advanta...

1998 Article Review on NASA Decision Making and Spacecraft Disasters

the most stunning of NASAs space mission disasters. According to the 1998 article, "Mission Control: Politics, Not Size, is...

TQM and Customer Satisfaction

In twenty one pages this paper discusses the ABC Company in a consideration of the customer satisfaction component of Total Qualit...

Health Care's Future and Managed Care

of those hospitals in a managed care contract consider joint billing to be important. Only nine percent place importance on group...

'Mission Control - Politics, Not Size, Is the Real Threat to Megaprojects at NASA' Article Reviewed

In five pages this report discusses the decision making that led to the tragedies of NASA's Apollo I, Apollo Thirteen, and Challen...

Case Study of TRW Nelson

dependably when customers are happy and continuing to buy. Similarly, control of receivables indicates that there will be only a ...

Workplace Sexual Harassment Survey

Title VII of the 1964 Civil Rights Act says that Sexual harassment in employment is just one type of sex discrimination that...

A Management and Evaluation Aggregate Program Proposal

percent of Erie Countys population. Overall, 90.9 percent of the total population is white. The most commonly reported nat...

A Comparative Analysis of American Airlines, United, Delta and Southwest Airlines Strategies

The reference librarian can be of assistance in this regard if the student is unfamiliar with how to locate material in their scho...

Customer Service Improvements and Total Quality Management

Assemble toppings 3 3 Prepare toppings 2 2 Load oven, set timer 1 1 (Bake pizza) 8 Unload oven, box pizza 1 1 Collect...

Survey Results Analysis

burglaries have occurred, assuming that this is the figures for two year, of the sample of 158 households there are only 12 repor...

Sex Survey Statistical Analysis

analysis show to be untrue. Using linear regression and correlation, one can see that some of the numbers given in Ms. Smiths ar...

Customer Focused Strategy and Total Quality Management Analysis of the Walt Disney Company

Disney, the longtime leader among its competitors, has maintained such stellar status due to the vision of one man, whose approach...

Quality Initiatives and Customer Service Employee Retention

After implementing quality initiatives and becoming the first service organization to win the Baldrige Award, the company realized...

How to Increase FDI Into Libya; Introduction and Methodology

The environment has changed in recent years, with some measures undertaken in order to encourage FDI, this has included increased ...

Nordstrom And Anita's Apparel - Case Study

with no questions asked. This provides a cushion for employees in terms of making sales to customers who are on the fence. What ...

Survey Instruments and Their Value

work together to foster the decentralization of authority and instilling of autonomous values that will drive employee growth, and...

The Creation of a Quantitative Study

1990s that reflect a correlation between brand familiarity and consumer responses to advertising claims and pricing (Baker et al.,...

How to Conduct a Questionnaire Survey

popular, and can take on interactive functions, ranging from the differentiation of surveys (as noted above) based on demographic ...

Survey Methodological Issues

be counted. Question 2 Probability v. non probability sampling Probability sampling is a random sampling style, the basis of thi...

Profitability and Hedging

years (if any) has fuel hedging taken place (classified by the maturely date of the hedge tool), and what percentage of fuel was h...

Surveying for Quantitative Results

Red Sox, and many are familiar with the quirky routines that are undertaken by players such as the Tampa Bay Rays closing pitcher,...