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Essays 61 - 90

Identifying Problems in Consulting

that these "front line" employees often have accurate knowledge that management failed to recognize or use. Today the astute know...

A Traditional Top Heavy Company Adapted into a Lean Company Focused on Customers

advantage (Burnes, 1997). This would need to be undertaken with a programme of change and restructuring in order to gain the most ...

Marriott Hotel Chain and Total Quality Management

an integral part of high-level strategy; it works horizontally across functions and departments, involves all employees, top to bo...

Cultural Change Needs Total Quality Management Programs

perfectly compatible with the needs of each side. When performing an operational analysis that addresses TQ and organizational cu...

TQM Implementation Through the Tool of ISO

these are introduced there is what appears to be a related increase in productivity. Each member country has a body that is a repr...

Manufacturing, Customer Satisfaction, and Total Quality Management

an award that recognises outstanding quality in commercial organisations (Pyzdek, 1996). Part of their move towards quality...

Organization Strategy Role of HRM and the Influence of TQM

to understand what it is we mean by TQM and consider how HRM may play an important role we first need to define TQM. TQM has its o...

TQM's Applications

different areas of the same company. TQM in manufacturing will be aligned with some of the same elements as it is in the service s...

International View of TQM

to quality, whether specific organizations chose to implement TQM or not. Those attempting to implement the facts without the und...

Total Quality Management and Six Sigma

improvement in quality management as well as in the companys profit margin (Kotelnikov, 2005). While TQM and other quality improve...

Total Quality Management Implementation

they needed. In practical terms TQM is a business stratagem, and as such, in line with any other type of strategy, TQM is...

Lean Manufacturing, Total Quality Management, and Six Sigma

measuring the effectiveness of any remedial work (General Electric, 2005). Six Sigma has six main concepts that the tool ...

Sony's PlayStation 2 Release Problems

the primary reason for the rush was to reach the market with the PS2 before Microsofts scheduled release of its X-box. Sony did n...

Hospitals and TQM

instruments not trustworthy? This is just another meaningless slogan, a cousin of zero defects" (Deming, 1986; p. 66). The...

Historical and Economic Effects of Lean Manufacturing

was that great amounts of capital were invested in parts and product that no one was certain would sell. PC manufacturers learned...

Aviation and TQL

a student writing on this subject can say that Total Quality Leadership is important in the field of aviation because it can lend ...

Total Quality Management Contributions of Kaoru Ishikawa

program is not only prudent and forward-thinking, but it is also beneficial toward bolstering an individuals desire to perform for...

Realizing Objectives and the Johnson and Johnson Company

their family obligations but this could interfere with meeting the companys other objective/goal of earning a profit for sharehold...

Management by Objective and Total Quality Management

safety goal needs to have a measurable number, like an accident rate of less than one per 250,000 miles (Johnson, 2000). Once the ...

2 Case Studies on Organizational Performance and Performance Metrics Compared

Not having something upon which to fall back that offers substantial support in trying circumstances proves considerably more thre...

A TQM Overview

organization and its stockholders or others who have interests in the company (1996). This seemingly differs from traditional meas...

TQM and Sigtek Harvard Case Study

or may not be one that would be assisted by implementing TQM. If the corporate umbrella means a single management style, then, TQM...

Home Depot Customer Service Management Case Study

The stores also offer numerous "free in-store clinics for honing home improvement skills as well as design and decorating consulta...

Federal Express Total Quality Management Case Study

their way of life: 1. The level of customer satisfaction increases and satisfied customers bring more business, which ensures the ...

ISO 9000 and TQM

In order to understand what it is we mean by TQM must first need define it. There are no standard definitions. However, in a repor...

BPR, and TQM in Information Systems

Management fads have grown and died at an increasingly rapid rate throughout the decade of the 1990s. Two that became popular in ...

Dana Corporation Operations and Staffing

the company... * "Break down barriers between departments... * "Remove barriers that rob the hourly worker of his right to pride o...

Total Quality Management and the Effects of Human Resources Management

middle of the 20th century (actually, following the end of World War II, when statistician William Deming took his "14 Points," in...

Case Study Analysis of Millstone Packaging

effective move, and it was one of many changes. Essentially, what the firm did was to upgrade their equipment and they found that ...

TSA Contact Center's Practical Implementation

In ten pages this paper discusses the Transportation Security Administration in a consideration of how its contact center can be l...