SEARCH RESULTS

2002). The emphasis was on the "us" word, and the author was struck by how the rigorous detail to customer service is so strong at...

which to operate. Currently, the company has no way to define a profitable client or even the type of client it can best serve. ...

and will often purchase a new product simply because of the brand. There are three primary models for branding: brand positioning;...

being that help line individuals read from scripts determined by customers responses to specific questions required by the scripts...

other rewards. The scheme has been so successful that Air Miles are almost a form of shadow currency that many companies use to re...

disposable incomes to allow them to purchase the product. * The UAE has a highly developed infrastructure for ecommerce, providing...

other organizations have envied and virtually no one could duplicate. Much of the current culture at 3M can be traced to the pron...

and high touch" (Avon, The Net, And Glass Ceilings, 2006; p. 104) III. China will be a stand-alone business; North American and Eu...

fees over the period of the license which complies with the matching concept in accounting. It may be argued that there was an imp...

This 4 page paper looks at the way investment in quality can have the potential for a positive return on investment. A range of in...

and start reading it straightaway, in the case of a CD they can listen to it immediately in a car. Ordering any product online mea...

the companys existing systems could not deal with the added demand for service. Eventually AOL came to be Americas largest ISP, l...

company (Hooley et al, 2003). Loyalty is often perceived as a level of customer satisfaction, in a competitive industry it is like...

have created a framework in which practitioners can "develop innovative instruments to measure the relationship among" human resou...

about Dell is its generally unhelpful help desk personnel, however. Virtually all of Dells customer service representatives are i...

As finished units are not kept in stock the customer service process begins prior to the ordering. To make an order the customer n...

billion. Increased revenues originate with higher same-store sales and revenues gained from additional stores opened during the p...

that, Steve Jobs "stopped talking" (Elmer-DeWitt, 2007). His presentation "raised dozens of questions -- from the price of the pho...

(2000) refers to as pragmatists adopt the technology they know they will need in the future. Specifically, the Internet is seen a...

to impact on the mass market providers rather than the upper market providers where demand is not as sensitive to economic conditi...

2003). There are many definition of corporate social responsibility, Kotler and Lee define it as "a commitment to improve communit...

a fair value service. There are a large number of examples that demonstrate the way that companies can benefit from custome...

technology" (Clow and Baack, 2007; p. 360). CRM is most effective when "customers have highly differentiated needs, highly differ...

so forth and so forth. The cycle repeated every month until I finally gave up trying to correct it. However, as soon as the contra...

to paying customers. If paying customers are put off by an employees attitude (due to his/her frustration), its a sure bet the cus...

method of evaluation identifies different measures where there may be a gap between the level of service expected and that gained....

introduction to Presence: Exploring Profound Change in People, Organizations, and Society, Senge, Scharmer, Jaworski and Flowers (...

the backcountry, where the weather gets very dry and then, pass on any of their costs to customers instead of holding the company ...

often a queue, the queue moves along a counter where different food items are displayed, with sandwiches, cakes and other snack it...

table 1 Table 1retail environment comparison between Goodys and Everest Traffic Flow Crowdedness Accessibility Environment Overal...