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Essays 31 - 60

Customer Service and Call Centers

It was in the early 1990s that the integrated call center began becoming reality. AT&T, the old Northern Telecom and other centra...

A Fully Functioning Person as Described by Carl Rogers

The writer gives the definitions Carl Rogers used to describe what he calls a fully functioning person. The writer says that Roger...

Example of Technical Writing and Call Center Proposed by Washington Mutual

In fifteen pages this technical writing example considers Washington Mutual's proposed call center implementation. Six sources ar...

TELLERBANK CALL CENTERS AND SOCIO-TECHNICAL SYSTEMS

But can these two systems work together to increase worker productivity and a sense of belonging? Does the technology actually smo...

Improving Performance in a Call Center

wait for the call to be answered, average call length as well as customer satisfaction and whether or not the call resolved the is...

Plan to Improve Performance at a Call Center

to cause fragmentation due to disparate treatment of employees, with the Indian staff being paid less than the Arabic staff. Slid...

Banco; A HRM Case Study

the ability to benefit from economies of scale. In order to develop a strategy to deal with the HRM issues that have arisen it is ...

Call Center and Government Staff Morale

are powerless to do anything, let alone talking about their jobs and their frustrations (Simmons, 1999). Another problem w...

Shands Healthcare Call Center Design

location for prescription refill. Messages are recorded on paper message pads, after which the message is placed in the proper lo...

Student Case Study on Call Center Change Introduction

This system has developed over the years but it is time to change so there is a single system. This situation will...

Call Tracking and Shand's Health Care

referrals, and so on. Messages are recorded by human workers, on message pads, then the message is placed in the appropriate locat...

Major Indicators of Performance and Call Centers

attitude, recourse is immediate by simply hanging up and calling another company. Call centers cannot afford to lose potential cl...

Recruitment for Call Centers

2005) the client requires. Bilingual skills are always a benefit. Motivating staff who are working holidays and/or weekends is n...

Customer Service Representative Second Language Programming Research Proposal

the problem of a shortage of potential call center employees with adequate language skills; and the benefits of integrating langua...

University Healthcare Call Center Construction and Implementation

nurse desk or to another location for prescription refill. Messages are recorded on paper message pads, after which the message i...

Can Depersonalized Bullying in the Workplace be Explained by Critical Management Theory?

and Clegg and Dunkerley (1980) who sought to study organizations using this paradigm. The Marxist approach is one that embodies so...

Planning an Improvement

to increase communication, and give general feedback, new abut the firm and recognise good performance of individuals and support ...

Acaria Communications and the Potential Closing of a Call Centre

the ultimate aim of a firm is to create profit for the shareholders or owners. The gross profit margin is the gross profit as a pe...

HRM Polices for the 21st Century

skills, others may not require special skills and may receive training internally. The way HRM practices can be adjusted to ensure...

SOCIO-TECHNICAL SYSTEMS -- TELEBANK

In this day and age of technology, many companies are using the technology to monitor employees, even going so far as using comput...

Socio-Technical Systems: A Strategic Overview

become generally more dependent upon technologies, especially from the business process perspective, a new social structure has em...

Creating the Fitness Center Information System

state-of-the-art treatment in various areas of health care, its information system for its fitness center is woefully lacking from...

A Review of Call it Courage by Armstrong Sperry

decision that he will go on an adventure and seek his own courage. He is a very brave boy for even beginning this journey because ...

Hospital Leaning Center

A 6 page paper about establishing a learning center in a hospital. The dimensions and location of the center is reported, includin...

California Nonprofit Hospital Tax Exempt Status Assessment

In ten pages this position paper discusses challenging the tax exempt status of a California nonprofit hospital in terms of legali...

Curricula that is Discipline Centered versus Child Centered

In five pages curricula is considered from the perspectives of discipline centered and child centered in an overview of benefits p...

Creating a Fitness Center Information System

communicates bilaterally with the parent organizations financial, quality, human resources and other common area departments. Its...

Case Study on the United Kingdom's Post Office, the Royal Mail

consumer has to accept the prices and conditions set by the company. People do not have a choice of provider as there is only one....

Is Society Selfish?

most vulnerable citizens-low income children-the hardest. (The fact that this move will also make it very difficult for any Republ...