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Essays 31 - 60

Call Tracking and Shand's Health Care

referrals, and so on. Messages are recorded by human workers, on message pads, then the message is placed in the appropriate locat...

Major Indicators of Performance and Call Centers

attitude, recourse is immediate by simply hanging up and calling another company. Call centers cannot afford to lose potential cl...

Recruitment for Call Centers

2005) the client requires. Bilingual skills are always a benefit. Motivating staff who are working holidays and/or weekends is n...

Capacity Utilization Case Study

5 million 610000 and 5,940,000. 2. Knowing the best operational level 17,600 calls a day it is possible to compare the annual capa...

Leveraging Organizational Groups

work on the shifts answering calls, each team has a leader and specific team members have roles, for example, one person may be th...

TELLERBANK CALL CENTERS AND SOCIO-TECHNICAL SYSTEMS

But can these two systems work together to increase worker productivity and a sense of belonging? Does the technology actually smo...

Plan to Improve Performance at a Call Center

to cause fragmentation due to disparate treatment of employees, with the Indian staff being paid less than the Arabic staff. Slid...

Improving Performance in a Call Center

wait for the call to be answered, average call length as well as customer satisfaction and whether or not the call resolved the is...

Banco; A HRM Case Study

the ability to benefit from economies of scale. In order to develop a strategy to deal with the HRM issues that have arisen it is ...

Planning an Improvement

to increase communication, and give general feedback, new abut the firm and recognise good performance of individuals and support ...

Acaria Communications and the Potential Closing of a Call Centre

the ultimate aim of a firm is to create profit for the shareholders or owners. The gross profit margin is the gross profit as a pe...

Can Depersonalized Bullying in the Workplace be Explained by Critical Management Theory?

and Clegg and Dunkerley (1980) who sought to study organizations using this paradigm. The Marxist approach is one that embodies so...

HRM Polices for the 21st Century

skills, others may not require special skills and may receive training internally. The way HRM practices can be adjusted to ensure...

SOCIO-TECHNICAL SYSTEMS -- TELEBANK

In this day and age of technology, many companies are using the technology to monitor employees, even going so far as using comput...

Socio-Technical Systems: A Strategic Overview

become generally more dependent upon technologies, especially from the business process perspective, a new social structure has em...

A Fully Functioning Person as Described by Carl Rogers

The writer gives the definitions Carl Rogers used to describe what he calls a fully functioning person. The writer says that Roger...

Example of Technical Writing and Call Center Proposed by Washington Mutual

In fifteen pages this technical writing example considers Washington Mutual's proposed call center implementation. Six sources ar...

Stages of Call Center Change Implementation

the customers it is also undermining to god product and the good service that is offered when repairs or service calls are necessa...

Database Management Systems for Health Care Call Center

large advertising budgets for the purpose of attracting new customers, but many need to place more attention on keeping the custom...

Literature Review of Consumer Research

indicator of quality, there remains a dearth of published research addressing the issue. There are some studies that address wait...

Customer Service and Call Centers

It was in the early 1990s that the integrated call center began becoming reality. AT&T, the old Northern Telecom and other centra...

California Nonprofit Hospital Tax Exempt Status Assessment

In ten pages this position paper discusses challenging the tax exempt status of a California nonprofit hospital in terms of legali...

Curricula that is Discipline Centered versus Child Centered

In five pages curricula is considered from the perspectives of discipline centered and child centered in an overview of benefits p...

Hospital Leaning Center

A 6 page paper about establishing a learning center in a hospital. The dimensions and location of the center is reported, includin...

Creating a Fitness Center Information System

communicates bilaterally with the parent organizations financial, quality, human resources and other common area departments. Its...

Creating the Fitness Center Information System

state-of-the-art treatment in various areas of health care, its information system for its fitness center is woefully lacking from...

A Review of Call it Courage by Armstrong Sperry

decision that he will go on an adventure and seek his own courage. He is a very brave boy for even beginning this journey because ...

A Profile of Boots

and two speakers. Fifty years later, however, ...my own household has three cars, five telephones (not including three cell phon...

New Product Market Analysis

?255 in 2001, this was also a slight increase on 2000 (Euromonitor, 2003). Of these sales, nearly 30% of the total purchases were...