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In meeting customer needs, many industries have moved to customer relationship management. This paper examines CRM, what has made ...

This paper examines the ways in which a large company, such as FedEx, can retain customer and employee loyalty in a highly competi...

either recanted their story or the FDA found it to be a hoax. This is now a classic case of excellent business communication with...

gratification and for some purchases the inability to see and feel what they are. These different elements are seen as reassuring ...

of separate unconnected events, but an ongoing event that develops and changes and is renewed. There are different stages in rel...

time will obviously be severely undermined if security issues mean that customers do not have confidence that their transactions w...

company would earn 33 cents for each day earlier they could get the car in the customers hands. The third one, responding more q...

only used where there is not alterative. The main exception to this is the historical data regarding the development of the intern...

returned, follow-up assessments must be made as to why the patient decided against returning. Was it dissatisfaction with the proc...

products but that has grown to the point where the average Home Depot store has approximately 130,000 square feet and stocks betwe...

In the survey of loyalty in the different sectors a points scheme is used, Avis achieved 119 point out if 120 (Avis, 2001). In ter...

of organizational effectiveness (Byrne, 1992; Gagne, 1983; Lowe and Masseo, 1986 cited in Emery, Summers and Surak, 1996). TQM foc...

and ties are the rule. The rules were relaxed for a short time in the nineties but management believes they were lowering their st...

often a queue, the queue moves along a counter where different food items are displayed, with sandwiches, cakes and other snack it...

introduction to Presence: Exploring Profound Change in People, Organizations, and Society, Senge, Scharmer, Jaworski and Flowers (...

the backcountry, where the weather gets very dry and then, pass on any of their costs to customers instead of holding the company ...

table 1 Table 1retail environment comparison between Goodys and Everest Traffic Flow Crowdedness Accessibility Environment Overal...

The strategic plan feeds directly from the motto. The first step is to identify the needs of the customers. Initial input from pha...

success include: * Effective internal communication * Efficient business processes * Employee training * Employee motivation * Pos...

style of credit cards, all the way to redeeming award points summary online, a service offered by Citibank both in Malaysia and in...

First, customers want quality and theyll pay what they think is fair value to obtain it. This is a basic premise of any type of ma...

to increase spending. For example, most, including the Tesco and the Sainsbury and Visa Nectar card scheme give the equal of a 1% ...

information for the purpose of making a purchase. The best and most successful Internet businesses offer only high-quality produc...

solutions," which is reinforced with principles of "First in Coverage, First in Confidence, First Thing in the Morning." The overv...

through change. While the firm has also been through ups and downs, it has fared well. In evaluating this case in respect to the...

the popularity of any given item . . . but not necessarily in that order. Shopping and consumption have become tied up with far mo...

Product - or collective features - needs to consist of what the customer wants and expects from an ocean cruise. In efforts...

In twenty one pages this paper discusses the ABC Company in a consideration of the customer satisfaction component of Total Qualit...

In a paper consisting of ten pages Internet banking is examined from customer and banking perspectives and also considers how one ...

1970s were the first time that US industry copied the Japanese as they became entranced by the lure of quality circles. The eighti...