SEARCH RESULTS

YOU WERE LOOKING FOR :Customer Needs and Total Quality Management

Essays 631 - 660

Customers and the Transformation into Loyal Customers

profits while expanding the business. Most marketing strategies neglect the repeat customers. Just because a customer has shopped ...

Key Customer Account Programs - Challenges for Implementation and Maintenance

et al., 2008). It may be argued that one of IBMs problems and to the changes being in the beginning of the 21st century the frag...

Balance Score-card Use in SMEs

for the customers that the new products need to be developed (Gumbus and Lussier, 2006). Other metrics were used, such as quality....

Service Issues in the PC Industry: Dell and Gateway Compared

the company is out of the water. Gateway realized it had a problem and got out and seemingly is doing better, but Dell continues t...

Creating Loyalty in Airline Customers

competitive advantage. Airlines have sought to do this in different ways, for example, Singapore Airlines used the smiling air ho...

Self Service Kiosks for Hotel Check-in and Check-out

A 5 page paper discussing the development and use of kiosks for use in hotel lobbies that customers can use to check in, select th...

Consumer Behaviour and Marketing a Hotel

be looking for the best deal, the most service or facilities for the lowest price, where love is involved they may be looking for ...

Strategic Plan for Dell

computer users - and therefore buyers - insist that they will not purchase another Dell computer unless and until Dell provides so...

Customers' Supermarket Wants Characteristic Assessment

from it. 6 I like to shop for bargain and am attracted to special offers 7 Quality is more important than price. 8 I like to have...

Ritz Carlton Hotels and Guest Satisfaction Improved Through Customer Information Databases

staff member who hears or sees information that they believe will make the guest more comfortable (Berinato, 2002). The Ritz-Car...

L.L. Bean Memo to Customer Service, Poster, and Speech

be in contact with customers by telephone, Internet, email and "snail mail," with the most common forms of initial contact being b...

Strategic Communications at Starbucks

Starbucks mission statement is concise yet provides a "plumb line" against which to measure decisions. The statement reads, Estab...

Approaches to Communication for Firms with Bad News

is chosen. Each may be considered individually. Over the years a number of companies have had to pursue a strategy allowing...

Quality, Culture and the US Army

together. This paper attempts to answer the question of whether or not there is a connection between quality and culture. It also ...

SOUTHWEST AIRLINES, AMERICAN AIRLINES AND QUALITY MANAGEMENT

Discusses quality differences between American Airlines (a global competitor) and Southwest Airlines (a local competitor). There a...

Quality Improvement in Health Care

than nurses, executives and managers at those hospitals. St. Lukes Medical Center St. Lukes is a 154-bed hospital located in S...

Quality Assurance and Nursing Management

In five pages this research paper discusses quality care standard maintenance and the role played by nurse managers in sustaining ...

Health Care Analysis

satisfaction" (DLC, 2003). Of course, as that author pointed out hindsight can always see what was not needed whereas in the prese...

Health and Alcohol as Perceived by a GP Nurse

those under stress or who are unhappy with their lives. For this reason there has been a higher use in poorer social classes where...

Software Quality and Can It Be Measured?

required manner at the required time in a way that is easy for the users to implement and understand. Other qualities that are req...

The Relationship Between Risk Management And Project Management

has been different levels of risk. For example, the was the introduction of the use of French Oak barrels to age the wine in stari...

Project Managers

perspective to others on the project team as well. One of the first considerations in any decision-making process should be, "How...

Staffing the VA Outpatient Clinic

and a domiciliary residence for homeless veterans (Mountain Home VA Medical Center, n.d.); the Knoxville CBOC frequently sends its...

The Need to Improve School Lunches

need to eat healthy food in order to feel good and, therefore, learn better. The American lifestyle of sedentary occupations and l...

Need for Technology in the Digital Age Classroom

This research paper describes the need for educational reform in order to meet the needs of the twenty-first century, with a parti...

The Use of PM Tools to Improve Project Management

had not, this served as a useful introduction, and can be seen as a necessary stage as it allows introduction. The meeting was als...

One Way to Measure Service Quality

testing, experimenting and trials, these were reduced to five dimensions with 22 items. The resulting five dimensions are: tangibl...

Managing Quality in a Logistics Firm

those which deal directly with the customer, such as the way that calls are received and the process of placing an order, as well ...

Organizations and the Importance of Quality

one of the top priorities. The essence of quality, however, can be difficult to define. When analyzing various aspects of a busine...

Quality Improvement at T.A. Stearns' Offsite Programmers

team that works together and is comprised of individuals committed to the success of the team. On the other, the manager ne...