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Essays 211 - 240

Aspen Technology Inc Case Study

fees over the period of the license which complies with the matching concept in accounting. It may be argued that there was an imp...

If Marketing Aims To Meet Customer Expectations Why Are Consumer Rights Such An Issue Today?

2003). There are many definition of corporate social responsibility, Kotler and Lee define it as "a commitment to improve communit...

How And Why Companies Benefit From Customers Breaking Rules

a fair value service. There are a large number of examples that demonstrate the way that companies can benefit from custome...

The Ritz-Carlton

to impact on the mass market providers rather than the upper market providers where demand is not as sensitive to economic conditi...

Social Influences on Marketing; Winning and Retaining Customer Loyalty

a competitive advantage (Thompson, 2007). The issue faced by many companies in marketing terms is not only the way to comp...

The Use of Customer Relationship Management in High End Fashion

satisfy certain criteria laid down by the Chambre Syndicale de la Haute Couture. Each year a list is drawn up by the commission wh...

Key Customer Account Programs - Challenges for Implementation and Maintenance

et al., 2008). It may be argued that one of IBMs problems and to the changes being in the beginning of the 21st century the frag...

Assessing Gaps in Service

method of evaluation identifies different measures where there may be a gap between the level of service expected and that gained....

Improving A Fast Food Retail Environment

table 1 Table 1retail environment comparison between Goodys and Everest Traffic Flow Crowdedness Accessibility Environment Overal...

Assessing Quit Smoking Plan

The positive health benefits of quitting begin within minutes of the last smoke, however, it is very hard to quit. This paper repo...

Prescriptions and the Elderly

A large proportion of our elderly take multiple medications for multiple conditions. This has led to a situation known as polyphar...

The Challenges of Adopting Customer Centric Processes

market capitalization 64 Figure 13 Hierarchy and Customer Centric Organisational Structure 70 Figure 14 Push Organization 72 Figur...

A Research Project To Determine The Best Way Of Increasing Customer Loyalty At Scandinavian Airways Systems (SAS)

keep customers can be the difference between success and failure. One firm that has already instigated a loyalty scheme is ...

Marketing at Zappos.com

electronics. Whereas athletic shoes sell for full retail price at Zappos.com, 6pm.com offers a few Reebok styles for $14.95. ...

Trouble Shooting in Services Industries

communication will have fewer levels to traverse with fewer gatekeepers so that there is a greater chance of management at higher ...

Virtual Beauty

a much written about highly fragmented industries and the inefficiencies that the fragmentation helps to preserve (Nairn, Price an...

Gap Analysis: Global Communications

An 11 page paper discussing options available to Global Communications, a company planning to offshore much of its customer servic...

Nursing Management/Retention Issues

that not only were nurses retained but that everyone on staff is motivated to be actively engaged and involved in the work environ...

More Than Motivation

Some managers equate employee job satisfaction with engagement but the two are very different. Surveys have shown that employees m...

Past Research Methods for Examining Internet Purchases

Research methodologies used in research to identify influences in internet purchasing are reviewed. The research is examined in t...

Job Satisfaction, Nursing

This paper discusses nursing job satisfaction, and includes a definition and discussion of the factors that comprise this crucial ...

Questions on Human Development

This research paper address three questions. The topics covered include job satisfaction in middle adulthood, Carol Gilligan's per...

Motivation Retention Hotel

on the floor until the pit boss changes. The first step would be to have this person attend a management and leadership class to l...

Statistical Testing of Criminal Justice Data

the critical level, this the score against which the test statistic will be assessed to determine whether to accept or reject the ...

Hospital Administration Questions

at any given time. More than a decade ago, Bigelow and Arndt (1995) suspected value in TQM in the hospital setting but wrote, "Th...

JOB SATISFACTION - A LITERARY REVIEW

This 3-page paper focuses on job satisfaction as it pertains to employee retention and happy employees. Bibliography lists 4 sourc...

Research on Sexual Satisfaction

In fifteen pages this report discusses research on monogamy and sexual satisfaction in a consideration of sexual relationship issu...

Pittsburgh VA Health Care Services

with cardiac surgery (VA Pittsburgh Healthcare System, University Drive, 2009). Specifically, the robotic technology performs mapp...

How To Improve Patient Satisfaction Article Review

They found differences in these calculations. The major key learning point in this article is that any institution can always get...

NP role in EDs/Study Article Critique

and theoretical Framework: The instrument designed for use in this study drew heavily upon the survey developed by Cole, et al, wh...