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In thirty pages Ameritech following its SBC Communications' acquisition is examined in terms of its present state of competition a...

In twenty five pages the Customer Relationship Management efforts of Webvan.com, Dickssupermarkets.com, HomeGrocer.com, Amazon.com...

The writer discusses the importance of correct brand management by the company and the customer sales representative. If the compa...

The main points of the book are the principles for successful decision making, delegation and negotiation, and building of morale....

In a paper consisting of nine pages the method development of designing fixed contracts for firms that are satisfactory to supply ...

In meeting customer needs, many industries have moved to customer relationship management. This paper examines CRM, what has made ...

Just before Thanksgiving 2013, malware was installed on Target's security and payments system that was designed to capture all the...

The writer presents a proposal to assess the link between corporate culture at an airline and the reasons for poor levels of custo...

The writer uses statistics in a case designed to show how statistical analysis can help with the decision making process. Nyke, a ...

et al., 2008). It may be argued that one of IBMs problems and to the changes being in the beginning of the 21st century the frag...

This 4 page paper looks at the way investment in quality can have the potential for a positive return on investment. A range of in...

billion. Increased revenues originate with higher same-store sales and revenues gained from additional stores opened during the p...

the companys existing systems could not deal with the added demand for service. Eventually AOL came to be Americas largest ISP, l...

As finished units are not kept in stock the customer service process begins prior to the ordering. To make an order the customer n...

(2000) refers to as pragmatists adopt the technology they know they will need in the future. Specifically, the Internet is seen a...

that, Steve Jobs "stopped talking" (Elmer-DeWitt, 2007). His presentation "raised dozens of questions -- from the price of the pho...

fees over the period of the license which complies with the matching concept in accounting. It may be argued that there was an imp...

2003). There are many definition of corporate social responsibility, Kotler and Lee define it as "a commitment to improve communit...

the company is out of the water. Gateway realized it had a problem and got out and seemingly is doing better, but Dell continues t...

competitive advantage. Airlines have sought to do this in different ways, for example, Singapore Airlines used the smiling air ho...

have created a framework in which practitioners can "develop innovative instruments to measure the relationship among" human resou...

about Dell is its generally unhelpful help desk personnel, however. Virtually all of Dells customer service representatives are i...

Starbucks mission statement is concise yet provides a "plumb line" against which to measure decisions. The statement reads, Estab...

be looking for the best deal, the most service or facilities for the lowest price, where love is involved they may be looking for ...

computer users - and therefore buyers - insist that they will not purchase another Dell computer unless and until Dell provides so...

method of evaluation identifies different measures where there may be a gap between the level of service expected and that gained....

the backcountry, where the weather gets very dry and then, pass on any of their costs to customers instead of holding the company ...

table 1 Table 1retail environment comparison between Goodys and Everest Traffic Flow Crowdedness Accessibility Environment Overal...

often a queue, the queue moves along a counter where different food items are displayed, with sandwiches, cakes and other snack it...

satisfy certain criteria laid down by the Chambre Syndicale de la Haute Couture. Each year a list is drawn up by the commission wh...