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CUSTOMER SERVICE INDICATIONS IN A SERVICE-ORIENTED BUSINESS

the important elements of the service to be provided (with results for the customer) (Peros, 2006). Another is perception. This is...

HOW TEAM COLLABORATION AND EFFECTIVENESS COULD HAVE SAVED ENRON

this was not a positive culture for building teamwork, collaboration or conflict management skills. Clearly, Enron has pro...

Barbara Kellerman: “Bad Leadership”

man was right" (Kellerman, 2004, p. 29). This is the dilemma which, Kellerman argues, no one wants to acknowledge: that bad, even ...

Enterprise Wide Risk Management

confidence. Enterprise wide risk management is part of a common trend where there is a movement away from risk management that is ...

Gold Coast Savings Bank

From this it is apparent that the system has a large number of delays, In order to assess the way that this may be improved refere...

Human Rights and the Asian Values Argument

not be seen as universal needs to be considered, it may be argued that even in the west the concept of universal human rights is r...

STARBUCKS AND COST ELEMENT OF PRICING DECISION

there is any outstanding debt, the interest on that would also be a fixed expense. The variable costs, on the other hand,...

MARK-TO-MARKET ACCOUNTING AND THE FINANCIAL CRISIS

In any kind of financial reporting, publically traded firms are required to divulge the value of the entire cadre of assets, even ...

Corporate Culture and Competitive Advantage at southwest Airlines

a positive impact in terms of supporting or even creating a competitive advantage (Huczynski and Buchanan, 2007). There is a gre...

PSYCHOLOGY AND STATES OF CONSCIOUSNESS

acknowledges that this is somewhat of a surprise, given that, since the 17th century, mysticism, science and healing have gone in ...