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Essays 271 - 300

Developing Customer Services Measures for a Balanced Scorecard

and Smith, 2006). This in turn will create a relationship with the patient that facilities the achievement of these goals (Walshe ...

Case Study on a Financial Investment Services Company Transforming to a Customer Intimacy Approach

a change that will change the company around from its falling performance over the last few years. Problem Solution [Student, Im...

Customer Service Representative Second Language Programming Research Proposal

the problem of a shortage of potential call center employees with adequate language skills; and the benefits of integrating langua...

Presentation for Customer Service Improvements

The paper is based on a case provided by the student where a telecoms company has committed itself to undertaking a strategy to th...

Customer Service and Call Centers

It was in the early 1990s that the integrated call center began becoming reality. AT&T, the old Northern Telecom and other centra...

Delta Airlines' Use of Customer Service Metrics

retain a sustainable competitive advantage. Influence of the Marketing Mix Chan (n.d.) states that the marketing mix - the ...

DHL Overview

last names - in 1969 as a service shuttling shipping documents between San Francisco and Honolulu (History, n.d.). This was well ...

Customer Services and the Computer's Impact

In five pages this paper discusses how customer relationship management has been affected by the Internet and computers. Five sou...

Customer Service Consultancy Establishment

culture; 3. Target areas for change, either directly benefiting customer service or indirectly by benefiting employees first; and ...

Customer Service Management and SERVQUAL

how quality and business can be created, supported and maintained with an understanding of the relationships in marketing. These t...

Evaluation Of A Web Site For Educators

2005; Kirk, 2004). Kims Web site meet all of these criteria. Since June 1997, more than 451,000 people have accessed this site and...

Alcoholics Anonymous: Overview and Evaluation

medical professional (There is a solution). However, "the ex-problem drinker who has found this solution, who is properly armed wi...

Evaluating Hamlet

Ophelia: More than Just Friends? A Palace Source Tells All"). Then there is also the almost-incestuous relationship between Haml...

Quantity v. Quality in Utilitarianism

This 5 page paper analyzes John Stuart Mill's theory of Utilitarianism, how it works and how it evaluates actions, both quantitati...

U.S. Postal Service Deregulation Advantages and Disadvantages

In this paper consisting of six pages the effects of dergulation on the U.S. Postal Service are evaluated in terms of advantages a...

Conflict and the Civil Service

This research report looks into various strategies to address problems with civil service. One article by Klingner is the primary ...

Restaurants and Service Interaction

be turned in advocates and disciples (Kotler, 2003). This does not replace the attention needed for the tangible aspects, but comp...

Lex Service Group CAT Analysis

roughly 12 percent of the displaced employees a change at relocation within the company. Forty percent would be hired by the new b...

Globalization Issues

locations of Japanese companies came to see an entirely different world. Employees were valued for their efforts as well as their...

Overview of Election Campaigns

the emphasis in this paper the student will want to put on the Mayoral race in Houston on November 6, 2001. A comparison of sever...

Delinquency and Deviance Theories

However, in some cases the desired goals would not be equally available to all social groups, in others there might be too...

Children's Rights

be awarded the children they gave up for adoption. This meant that judges would award bio parents the children even though the chi...

The Concepts and Benefits of the Balanced Scorecard

an ability to adapt and change both the processes and general business practices in order to adapt to a changing environment. Th...

Garzarelli's Edge, The Sequel (Article Review)

CNN and Newsweek, it would seem as if Garzarelli is an excellent analyst. Why is Cubster so critical? A large part of the critic...

The Benefits and Detriments of the Kaplan-Meier Method and a Comparison of K-M with the use of Standard Life Tables

with the life table times (cut-points used to define the intervals) taken to be equal to the times of events in the cohort" (Woodw...

SERVICES FOR THE ELDERLY - BEYOND FOOD, CLOTHING AND SHELTER

An interview conducted in 2006 with John P. Stewart, executive director with the Baltimore Commission on Aging and Retirement Educ...

The Causes of World War I

War proves that there are still fresh and compelling interpretations of the causes of the Great War" (120). Indeed, there is much ...

Lincoln MKS (Ad Analysis)

speaks volumes. At the very bottom of the ad the words read: "Introducing the all new 2009 Lincoln MKS." Then, right underneath is...

USA Patriot Act Advantages and Disadvantages

federal government to investigate suspected terrorists quickly and without going through time-consuming bureaucratic channels. Th...

A Letter to the Editor Regarding On-Campus Food Service

avoid these taboos of nutrition by choosing the soup offered each day, but that choice does not address the lack of fresh vegetabl...