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Essays 241 - 270

Customer Service from the Perceptions of Customers

In ten pages this paper discuses the differences between the way customers may view customer service and organizational perspectiv...

Regulating Financial Services in E-Commerce.

This research paper addresses problems that can arise in the regulation of the on-line financial services industry. The author fo...

AlliedSignal's Internal Customer Service

In ten pages this paper examines how internal customer service was increased through shared business services applications at Alli...

Human Based Services Delivery

In eight pages the delivery of human care services are examined in terms of decision making, organizational structures, resource a...

UK Financial Services and Marketing

In seven pages this paper examines the financial services' market in the United Kingdom in a consideration of purchase types, purc...

Examination of Cultural Competence

work. That idea may now be articulated in a sophisticated professional language with phrases derived from differential diagnosis ...

Global Marketing of Goods and Services Nonessentials

feet. Many of the people of the world have skin the same color as Barbies, but most do not. To a child in rural China, downtown ...

Internet Banking and Traditional Banking

e-banking the banks are merely moving the technology to the customer level. However, these are very different systems and need to ...

Cable Telephony Services of Time Warner Cable

whole. This is a company that was formed as the result of a merger between American Television & Communications Corp, the cable te...

Dept. of Health and Human Services' Organizational Structure

nurses and other hospital personnel spend more than 30 minutes doing paperwork for each hour they provide patient care (Brown, 200...

The Importance of the Global Services Market

services, in general. Interestingly, the service sector is the fastest growing sector worldwide. It is the vast diversity of this ...

General Medical Services Contract, National Health Service, and Practice Nursing

practitioner surgeries are run by practice nurses, only making referrals to other members of the healthcare team when required, Th...

Evaluating UK Fire and Rescue Service's Disability and Race Policy

for many others it will not. Severe dyslexia is classified as a disability under this act (Dyslexia Association, 2004). If we are ...

Barclays Bank

e-commerce, this is as high as 91% in the UK and 95% in the US (Hobley, 2001). This demonstrates a massive growth in the use of th...

Public and Private Sector Goods and Services and Marketing Communications

stated above, public service is a function that in most areas is just "there," existing to serve the people who have given the gov...

Contract Payment Alternatives and HMOs

same basic framework. If specific fees are determined contractually and the HMO remains solvent, then there is little risk associ...

UK Directory Enquiries Industry

(Ofcom, 2005). The market, which as we have seen was worth ?300 million for BT alone, was attracting the attention of othe...

Home Health Care Services' Market Structure

income" (Helms, 2001). The policy was established during WWII at a time when providing health care to workers was relatively inex...

Claims Processing and IBM and EDS Affiliated Computer Services

are from magazines and journals. The Internet, used properly, is a sound and reliable resource, as long as researchers remember t...

Claims Processing Outsourcing

of shifting/delegating/transferring a service/process/function to a third-parties/external service provider which would otherwise ...

Internet Payment Services' Marketing 2

given a great deal of attention. All of business has changed today - some aspects have changed in philosophy; others have been af...

Suggestions for Home Health Care Services' Marketing

with the patient. The problem with this, however, is that therapists and other health care providers dont necessarily have time to...

3 Human Services Providers Websites Assessed

wide range of areas important in achieving and maintaining recovery from drug or alcohol addiction: * Enhanced self esteem * Inter...

3 Business Process Article Reviewed

been recognized for it. The authors found that at each, culture was as an important aspect of business process management as was ...

London Ambulance Service's Project Management Failure

though success factors. Four main areas are considered for the classifications of success factors, these are the factors that a...

Culinary Arts and Customer Service

of organizational effectiveness (Byrne, 1992; Gagne, 1983; Lowe and Masseo, 1986 cited in Emery, Summers and Surak, 1996). TQM foc...

Marketing the Visiting Nurse Association

even through government agencies (Visiting Nurse Association-Omaha/Southeast Nebraska, 2002). Various programs and services are sp...

Services Access, Culture and Language

In this context, both approaches have relevance to social psychology within social work. The most commonly used is cognitiv...

2 Adolescent Peer Interaction Journal Articles Reviewed

most part, peer groups are formed out of a similarity in interests and personality behavior. This clearly explains the reasons wh...

Customer Service Orientation in the Healthcare Industry

and ties are the rule. The rules were relaxed for a short time in the nineties but management believes they were lowering their st...