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Essays 61 - 90

Technologies and Service Quality

In twenty pages this paper considers LAN and WAN technology systems in terms of service quality with network systems and risk asse...

The Economy of Singapore

This extensive review of Singapore's most recent economic history discusses the effects of the Asian currency crisis on Singapore ...

Literature Review of Consumer Research

indicator of quality, there remains a dearth of published research addressing the issue. There are some studies that address wait...

1990s and Increasing Economic Competition in the United States

In eleven pages this paper is written from 1989 worldview perspective and considers how America can become more economically compe...

Quality Control and Management

In fifteen pages service industries and manufacturers are considered in an examination of Total Quality Management. Twelve source...

Hotel Human Resources Management Theories of Peter Senge and Edward Deming

In seventeen pages service industries and hotel HRM are examined within the contexts of the Learning Organization theory of Peter ...

Quality Delivery

of the children. The first aspect is to ensure that the product offered is the right one for the market place, this...

Quality Initiatives and Customer Service Employee Retention

After implementing quality initiatives and becoming the first service organization to win the Baldrige Award, the company realized...

'Win Win' Employee Empowerment Situation Creation

In five pages this report considers the issue of employee empowerment and examines how organizations can use this to their advanta...

Home Depot Customer Service Management Case Study

The stores also offer numerous "free in-store clinics for honing home improvement skills as well as design and decorating consulta...

Total Quality Management and Customer Service

First, customers want quality and theyll pay what they think is fair value to obtain it. This is a basic premise of any type of ma...

Customer Service Improvements and Total Quality Management

Assemble toppings 3 3 Prepare toppings 2 2 Load oven, set timer 1 1 (Bake pizza) 8 Unload oven, box pizza 1 1 Collect...

ACAS and Cadbury Quality Assurance

the wealthy" (Linderman, 2001; p. A04). Cadbury experimented with various liquid forms and was quite successful; a bean press int...

Operations Management Concepts

cost leader in either the industry, or just the relevant segment of the industry. In each industry or segment only one company may...

Dave's Carpet and Upholstery Cleaning Internship

hiring process. However, this need never arose. Some of my quantifiable tasks were to observe and work with employee issue...

Service Quality Management and Rosenbluth Travel

pricing practices resulted in the necessity of travelers being price takers, rather than price setters. In short, the airline ind...

Audi and Mercedes Benz Service Analysis

commerce" (Anonymous, 2003, p. 4). Why? Its pretty simple - if you keep the customer happy, he or she will return to do business w...

International Operations and TQM

company is no longer necessarily competing against neighbors or regional firms -- that company could be competing with a similar c...

U.S. Launch of the Sony Playstation 2

greater speed, power and versatility were the most successful in the industry. Likely Sonys intention for including communication...

Product, Service, and Process Quality Management

could be corrected. Although it is hard to believe these days, such ideas were once considered wrong and were not used. Al...

Theories and Measurement of Service Quality

can be considered in the examination of quality. One tool that is often associated with quality, but in the manufacturing industri...

TQM - Boeing, Starbucks, Libraries

was involved, including hundreds of suppliers and continued improvement in managing a diverse workforce; finding and using the bes...

Operations Management; Singapore Airlines Cabin Crew

provide this source of differentiation. The theory of job design has been in place for many years, according to this concept emplo...

Improving Quality at Pal's Sudden Service

percent annually; Pals closest competitor topped 300 percent in 2001. Pals was able to reduce its turnover rate to 127 percent, s...

Manager Training And Development at AOL

An analysis of the training successes and failures experienced by the world's largest Internet Service Provider. Total Quality Ma...

National Health Service and British Policy

In five pages this paper considers such issues as access, quality, and cost as it relates to the British National Health Service p...

Determining Success in Quality of Service

In ten pages this paper examines service quality in a consideration of basic franchise and manufacturing components. Eleven sourc...

Coalition Buyers Health Care Action Group

In eleven pages a Minnesota coalition known as Buyers Health Care Action Group is discussed in terms of how it works, its efforts ...

Mortgage Marketing Campaign and its Development

In ten pages this paper examines how to develop a marketing campaign for a mortgage lending company with target market, values, an...

An Information System for a Video Shop

This paper contains ten pages and explores the software package XYZ Video wants designed for their business as a way of maintainin...