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Essays 61 - 90

Major Indicators of Performance and Call Centers

attitude, recourse is immediate by simply hanging up and calling another company. Call centers cannot afford to lose potential cl...

Recruitment for Call Centers

2005) the client requires. Bilingual skills are always a benefit. Motivating staff who are working holidays and/or weekends is n...

Customer Service Representative Second Language Programming Research Proposal

the problem of a shortage of potential call center employees with adequate language skills; and the benefits of integrating langua...

A Fully Functioning Person as Described by Carl Rogers

The writer gives the definitions Carl Rogers used to describe what he calls a fully functioning person. The writer says that Roger...

Shands Healthcare Call Center Design

location for prescription refill. Messages are recorded on paper message pads, after which the message is placed in the proper lo...

Systems Analysis

There have been no changes in the system used to answer calls and resolve issues, and there have been no technical ort other facto...

Literature Review of Consumer Research

indicator of quality, there remains a dearth of published research addressing the issue. There are some studies that address wait...

Capacity Utilization Case Study

5 million 610000 and 5,940,000. 2. Knowing the best operational level 17,600 calls a day it is possible to compare the annual capa...

Leveraging Organizational Groups

work on the shifts answering calls, each team has a leader and specific team members have roles, for example, one person may be th...

HR Issues and Telemarketing Call Centers

Stuller reports that even though the number of call centers has increased dramatically since the late 1980s, there are a very smal...

Customer Service and Call Centers

It was in the early 1990s that the integrated call center began becoming reality. AT&T, the old Northern Telecom and other centra...

Creating the Fitness Center Information System

state-of-the-art treatment in various areas of health care, its information system for its fitness center is woefully lacking from...

Hospital Leaning Center

A 6 page paper about establishing a learning center in a hospital. The dimensions and location of the center is reported, includin...

Creating a Fitness Center Information System

communicates bilaterally with the parent organizations financial, quality, human resources and other common area departments. Its...

California Nonprofit Hospital Tax Exempt Status Assessment

In ten pages this position paper discusses challenging the tax exempt status of a California nonprofit hospital in terms of legali...

Curricula that is Discipline Centered versus Child Centered

In five pages curricula is considered from the perspectives of discipline centered and child centered in an overview of benefits p...

A Review of Call it Courage by Armstrong Sperry

decision that he will go on an adventure and seek his own courage. He is a very brave boy for even beginning this journey because ...

Transformational Leadership: Public Health Care Nursing

were organized and participative, then they took great risks in alienating the public by participating in suffrage events like the...

TECHNOLOGY BEHIND THE DO-NOT-CALL IMPLEMENTATION ACT OF 2003

piece of the Telephone Consumer Protection Act of 1991 which, in turn, was passed because of the technology phenom known as autodi...

Employee Hiring at Tall Pines Hotel and Conference Center

In five pages the hiring tactics of Tall Pines Hotel and Conference Center are examined in a consideration of 4 questions....

Is Society Selfish?

most vulnerable citizens-low income children-the hardest. (The fact that this move will also make it very difficult for any Republ...

GLOBAL TECH AND CHANGE MANAGEMENT

but how to build on the foundation that was created in the 1970s, and how to play on the companys brand identity and longevity. Th...

How Identity is Mistaken in A Midsummer Night's Dream by William Shakespeare

Ill follow thee and make a heaven of hell,/ to die upon the hand I love so well" (Shakespeare, Act 2, Scene 1, lines 241-244). W...

TELLERBANK CALL CENTERS AND SOCIO-TECHNICAL SYSTEMS

But can these two systems work together to increase worker productivity and a sense of belonging? Does the technology actually smo...

The Ambition of Lady Macbeth

ignore Lady Macbeths continual rants and her role in all of it. Just as the man who is "henpecked" claims that his wife drives him...

Ondaatje/Anil’s Ghost

confronted some of the obstacles that define their personal an public lives. Anil has come to terms with her identity as a Sri Lan...

User-Centered Design and Alleviation of IT/IS Developments

The ability to do this -- to design IT/IS that does not intimidate staff and then gets the job done is known as user-centered desi...

Memorial Hermann Convenient Care Center and Rapid Admission: Implementation Feasibility

This essay pertains to the Memorial Hermann Convenient Care Center and Rapid Admission Unit and focuses on the feasibility of impl...

Customer Satisfaction/Profitability v. Production & Quality

A 12 page research paper that explores the topic of customer satisfaction and how it is related to both profitability and product/...