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Book Reviews China's Growth

regular basis. One story is very nearly unbelievable. A young woman took her application to college tests and was informed that sh...

ONLINE MERCHANTS, E-COMMERCE AND CUSTOMER SERVICE

service experience for the online shopper is vastly different than one who uses her feet and goes into a bricks-and-mortar retail ...

Customer Service, Good and Bad

delivery (Singleton, 2006). Nordstroms employees are instructed to "always make a decision that favors the customer before the com...

osting at Johnson Beverage

on the part of the customers own management, or increase costs to make sure that there is a profit achieved. 1. Introduction Jo...

Addressing Water Pollution

to septic tank leachate, to pollutant sources more often associated with air pollution such as chloroflurocarbons from aerosol can...

THE IMPACT OF CUTBACKS AND LAYOFFS ON SERVICE COMPANIES

is hard on any company; both on the employees who are cut from the staff and those who are left behind to pick up the slack. Its e...

Implementing XML at Riordan

is suitably flexible, there are also some major benefits to be gained as with the use of XML there is no need for the existing sys...

Do Customers Have Relationships With Brands

product placement and marketing. While branding is essential, it is not the only thing. The question regarding whether consumer...

Tougher Laws Needed To Address Domestic Abuse

justice to the battered victim, it is also to educate the health care industry about how to identify abuse and the steps necessary...

Management Concepts

even e the source of a competitive advantage (Mintzberg et al, 2008). By comparison the purchase of a small ticket items, ...

Customer Service In The Health Care Industry

CUSTOMER SERVICE IN HEALTH CARE Customer service is the lifeblood of every business; from the mom and pop operations with 3 emplo...

Factors to Consider when Assessing Potential Investments

the amount of sales that need to made to reach specific goals. The investors can calculate the total revenue and profit that will...

U.S. and How to Address the Public Health Crisis of Obesity

body mass index that is greater than the 95th percentile for age and gender, they are classified as obese (Dietz & Hunter, 2009). ...

Stem Cell Research Addressing the Challenges

most pressing challenge in stem cell research is overcoming the social and political road blocks for using embryonic stem cells. ...

Activity Based Costing Case Study

30,000 90,000 Total 500,000 1 40,000 80,000 60,000 180,000 This makes an assumption that there is a even spread of costs,...

Summary of Washington's Farewell Address of 1796

argue that the key factor binding the country together is its government, saying, "To the efficacy and permanency of your Union, a...

Development and Human Rights as Addressed by Bolivian President Evo Morales

as a deep concern for human rights and a commitment to his countrys economic development (Trujillo, 2007). Having confronted adve...

Primary Research Tools

in-depth results but the style of the approach which generally asked a number of relatively simple questions is suitable to be use...

The Marketing of Innocent Smoothies

separately. 2. Question 1; Environmental Trends and Opportunity It may be argued that the product they developed fitted in well ...

Understanding and Addressing Juvenile Crime

accepting the fact that juvenile crime is increasing not decreasing and the seriousness of the types of crimes that are being comm...

Market Research Proposal for A Starbucks Fruit Juice Drink

times. As the firm has a core competence in beverages it is logical that if the firm is looking at renewing and increasing sales b...

Wilson's Fourteen Points, Roosevelt's Atlantic Charter, and Bush's Second Inaugural Address

make a difference not just in terms of affairs close to home but in terms of world affairs. We flexed our muscles and finally rec...

LOGISTICS AND CUSTOMERS

amount of expense (Dobbs, 2007). Wal-Mart is also known to place its own distribution centers in geographic regions that ...

An Analysis of the Notice Regarding Dispute Resolution Sent to AT&T Broadband (Comcast) Customers

in the Notice. It defines the terms "Dispute," "Comcast" and "Arbitration Provision" (Notice). Its fairly self-explanatory, except...

A LOOK AT WARRANTIES, TERMINATIONS AND AGENCY LAW

legal excuse. In the meantime, a disclaimer is a clause in the document that tries to prevent creation of a warranty. Disclaimers ...

ADDRESSING COMPENSATION PLANS

ensure the organization is on track in terms of how far it has to go to reach that vision. The CEO makes the big decisions about t...

THINKING THINGS THROUGH FOR A SALES PRESENTATION

example, quarterly sales is going to consist of revenues taken in as well as expenses. How would this be of use to the customers? ...

Abraham Lincoln's Gettysburg Address and its Cultural Importance

terminology utilized by Lincoln was matter of fact. There was no womens movement as there would be a century later, and then again...

MANAGEMENT OF A SALES FORCE

- and by the late 1980s, as chains began proliferating, many experts began wondering if the independent pharmacist was a thing of ...

Speech on John F. Kennedy’s 1961 Inaugural Address

legacy of offering words that inspire people to make the world a better place and embodies Daniel Websters definition of true eloq...