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Missing Hotel Reservation and Service Quality Case Study

was personal to the customers. This could have been handled much more effectively, the first step should have been to ascertain ...

Madam President and the Ferraro Campaign

about it. With Gina Davis looking presidential, people are beginning to feel more comfortable with a woman at the helm. The book ...

Energy At The Crossroads by Vaclav Smil

of coal, gas, renewable energy sources and nuclear power. By contrast, however, one who is aware of the damaging impact these res...

Henry James's 19th Century Critique of John S. Sargent's 'Lady with the Rose' Painting

lived a privileged upbringing throughout Europe (Downes 5). Lacking a university education did not deter this young sketch artist...

Issue of Mortality in Literature and in Life

is common knowledge. Who does not worry about death? Even children, from a very young age, often ask the ultimate question which i...

Shinto The Kami Way by Ono

kami intuitively at the depth of their consciousness and communicate with the kami directly without having formed the kami-idea co...

Mexican Immigration According to Rodolfo Acuna and Ernesto Galarza

culture and was a leader in the Chicano movement of the 1950 and 60s. Galarza saw the treatment of Mexican agricultural workers as...

Cultural Values in History

the end of the Gita, Arjuna says "The delusion is gone...by your grace I have recovered my wits. Here I stand with no more doubts....

Depression According to Kay Redfield Jamison and William Styron

before the author has a chance to build a life with him. However, what comes across in Jamisons account is how this relationship p...

Washing My Life Away Surviving Obsessive Compulsive Disorder by Ruth Deane

to help herself. For example, being afraid to touch things without the aid of a barrier (tissue, etc.) for fear of contracting ge...

Martin Frye's Views on Sexism

"an instance of a general tendency to make sex relevant where it need not be, which she takes to be a key feature of sexism" (Saul...

Kevin and Jackie Freiberg's Nuts!

retaliated by matching the $13 fare and offering a free bottle of liquor to anyone who paid full fare ($26) instead of the bargain...

Lemony Snicket's The Hostile Hospital

especially unhappy time in the dreadful lives of Violet, Klaus and Sunny Baudelaire, and if you have any sense at all you will shu...

Scripture Windows by Peter Pitzele

(Pitzele 24). This process can be encouraged by reading by Bible commentary or even by viewing how filmmakers have interpreted scr...

Al Ries and Jack Trout's Horse Sense The Key to Success is Finding a Horse to Ride

The difference between winning the race and pulling up the rear is not found within the jockey, but in picking the right horse to ...

How to Become a Rainmaker The Rules for Getting and Keeping Customers and Clients by Jeffrey J. Fox

not get beyond the first three chapters, he or she will have already received all the practical information necessary to improve c...

A Bell for Adano by Hersey

and goes so far as to shoot a peasants mule when it wont get out of the road so he can get through. He cloaks his foul temper and...

An Ecological Vision Captured in All Creation is Groaning Edited by Carol Dempsey and Russell Butkus

non-human alike" (3). This feeling is contrasted against the sense of "lived inter-relatedness," which is the obtained by acknowle...

Sexing the Cherry and Time

different birthdays. Time is a funny thing. People mark their lives with milestones attached to the concept of time. At the end of...

'Crossing Border Street' by Peter Honigsberg

during that time. Whenever Honigsberg visited Bogalusa, Louisiana, where he had covert meetings with a black group, the Deacons of...

The Cost of Discipleship by Dietrich Bonhoeffer

theologian, but living, or rather dying and being damned" (Luther, vol. 5, p. 163, lines 28-29) and he further asserted that "(t)h...

Ancient Rome and the Works of Vergil

by Homer, Vergil, by establishing Aeneas as a Trojan also justifies Romes invasion and conquest of Greece as retribution for the f...

Confessions by Augustine of Hippo

back by the love of temporal pleasure" (Augustine 167). In accepting Christianity, Augustine records that he "no longer desired a ...

Mike Davis's Ecology of Fear: Los Angeles and The Imagination of Disaster

of natural development are interrupted through the introduction of the urban landscape, but that nature inherently responds to the...

The Ramsay Scallop by Frances Temple

For example, the rationale offered to the couple for the pilgrimage is that they should atone for the sins of the local townspeopl...

Coming of Age in Mississippi by Anne Moody and the American Civil Rights Movement

and her sharecropper parents were treated differently than the white girls she played with, but she was unable to understand why. ...

George Labovitz and Victor Rosansky's The Power of Alignment

and Rosansky (1997) maintain that a well-deployed strategy is one that engages employees and customers alike, and draws a straight...

Marshall Plan America by Michael Hogan

that by offering technological solutions for problems, the US would be able to introduce American marketing and engineering method...

Red Midnight by Mikaelsen

through most novels, there are changes within the characters. Here, the main character or protagonist, is Santiago. At first, he ...

How To Become a Rainmaker by Jeffrey J. Fox

Chapter III basically restates the first axiom in chapter I, which is to "cherish" customers, putting this thought in terms of the...