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must still beef up its reward program with a demonstrable return on investment. This involves better customer targeting. T...

from Taiwan to Hong Kong when it went down into the Taiwan Strait (Airline Industry Information, March, 2004). This type of event...

and KLM have eliminated the business classes they offered in the past. It appears that the world economy is improving, however, a...

if the employees are happy and content, that happiness and contentment will trickle down to the customers. This is in direct contr...

There is an opportunity to review the way in which the firms looks after its customers and provides service, this includes the cal...

(and still knows) how to keep their employees happy. Rather than focusing on customer service, SWAs motto is employee first. The b...

employees wanted to try ideas and make decisions that matched the "precepts," they wouldnt require approval. Furthermore, the idea...

interestingly permission was later granted to the subsidiary airline of MAS; Firefly. This indicates that there is a degree of bia...

relentlessly targeted Southwest in demarketing efforts, Southwest not only continued to exist. Eventually, it surpassed all of th...

action-oriented learning, in other words, hands-on learning (Karp et al, 1999). Given this aspect, CBT would almost be a natural e...

complained through its national director that President Bush not only was "taking sides," but that he was taking the side of the a...

a single company; Qantas, the goals and implication of adapting this framework may be better appreciated. 2. The Global Compact ...

to influence them (Thompson 226). To demonstrate how they work we will consider there impact on a fictional company called Bits In...

to meet contract requirements (PG). However, the inauguration of schedules had been delayed a number of times awaiting installatio...

any of these deals simply because they didnt fly at the time the deals were made (Irving, 2003). After fighting many legal battle...

and active use of the aircraft. One of the benefits is that if an organization can benefit only from a portion of those hours, th...

While in many situations, rank may be broken--and sometimes people even get ahead by doing so--there are some situations where sma...

to positive attitude that applicants already possessed. "We draft great attitudes. If you dont have a good attitude, we dont want...

This creates a highly competitive industry as airliners are increasingly more expensive to replace and the number of additional ai...

the U.S. Department of Transportation gave a name to the phenomenon - the Southwest Effect (Southwest, 2003). It refers to the con...

a person could book a flight on US Air and fly to any city that US Air or United or any other US prefix plane had an agreement wit...

amount of funding gives the new airline a greater potential for success. To assure success, the new airline must be well-capitaliz...

on the New York Stock Exchange. Many technology-based businesses struggled for survival for the remainder of 2000 and throughout ...

to redefine business without taking customers into account. One after another ceased operations, eliminating much of the current ...

had in the past, but with the difficulties seen in the aviation industry this may be a reason why strategy should be re-examined f...

attention to safety program design can not only save lives but save airlines money. Safer airlines translate into a better econom...

for a Better Airline" initiative that was used to help the airline create differentiation as a way of competing, In the Irish mark...

income of $178 million and a net margin of 1.6% (2007 net income was $645 million, with a net margin of 6.5%) (Annual Report, 2009...

been asked to discuss Southwest Airlines internal factors (strengths and weaknesses) and external factors (opportunities and stren...

one should trade for security is as old as the Republic itself, with Ben Franklin famously weighing in with the sentiment that any...