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culture; 3. Target areas for change, either directly benefiting customer service or indirectly by benefiting employees first; and ...

completed to date (Wideman, 2002). Earned values "uses original estimates and progress-to-date to show whether the actual costs in...

EVA = Net Operating Profit after Taxes - [Capital x Cost of Capital] This approach was intended to encourage managers to lo...

strategy and direction. DaimlerChrysler chief Jurgen Schrempp insisted that "There is a division line between a good strat...

can be anything from an unexpected financial set-back, a natural disaster such as a flood or an earthquake, the malfeasance of a c...

and efficiently. Uscneurosurgery.com (2004), however, makes the point...

was by Socrates, in a political context. The study of military strategy is ancient, examples include; Sun Tzus The Art of War; (ci...

values are or what they should be. There is a holding to the old ways of informal relationships, which is fine except for the fact...

Squadron is a unit of the Bavarian police. IT has an annual budget of ?7 million a year which is used to support and maintain the ...

in the business world. We will examine the history of strategic management, then analyze the many theories that make up this proc...

2003). There are many reason why BCM is important to ensure the continuation of the firm. The information that is contained on a...

helping to predict how much product should be manufactured in order to meet anticipated demand. This paper will examine so...

information to bring value to the company, to clients and to the general public (Havens and Knapp, 1999). Also of issue in determi...

activities that are undertaken. In reality there are many services that configuration management may provide any project, here i...

The learning organization also must approach planning as a learning exercise, assessing its planning of the past and comparing act...

to their fellow man. The environment in which one finds oneself during these times of continued negativity can bear a great deal u...

many times, made up of people from different departments and different disciplines, is far from being a simple task (Kezsbom, 1994...

century, and now in the early twenty-first, there is a tendency to treat human resources as more valuable than ever before. Each a...

1993, p. 15). The purpose of supervision in any field is to "ensure that staff performance is up to standard, organisational and ...

must specialize in producing those goods in which they have a comparative advantage. They maximize their combined output and allo...

this may mean excellent products, excellent service, excellent work practices, such as good motivation and reward schemes, for som...

Marvin, 2000). Underlying this definition is the implication and philosophy that focuses on employee commitment and motivation, me...

by no means efficient. Ahn and Kim (2002) write that the upper layers of an OO database management system "should be adapted to t...

from the drive-through window (DTW) operation. In the DTW, it seemed as though service was hugely slow. Adding to that, t...

* Manufacturing flexibility is essential (Green and Inman, 2000). * Customers define quality (Green and Inman, 2000). * Team effor...

so as to enable production and service at the most economical levels which allow full customer satisfaction" (Feigenbaum, 1999). ...

has heightened both production and attention to human capital and likely, these trends will continue through the twenty-first cent...

mind. Your opponent might change your mind. More important, if your opponent had used Rogerian persuasion on you to enlist your ...

the author says little and claims that there is no direct literature to report. Of course, this is not unusual because sometimes s...

birth though to death with general and acute facilities as well as specialised facilities such as cardiology, oncology, orthopaedi...