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Essays 211 - 240

A University Strives for Quality

There are seven categories in the criteria for this Award. These are: leadership, strategic planning, focus on customers and the m...

One Way to Measure Service Quality

testing, experimenting and trials, these were reduced to five dimensions with 22 items. The resulting five dimensions are: tangibl...

Managing Quality in a Logistics Firm

those which deal directly with the customer, such as the way that calls are received and the process of placing an order, as well ...

Organizations and the Importance of Quality

one of the top priorities. The essence of quality, however, can be difficult to define. When analyzing various aspects of a busine...

Quality Improvement at T.A. Stearns' Offsite Programmers

team that works together and is comprised of individuals committed to the success of the team. On the other, the manager ne...

Higher Education, Empowerment, and Leadership

a better match between what students learn and what industry needs, in other words, a better transfer of knowledge from college/un...

A Look at Things That Hinder Quality Initiatives

comes to quality commitment, successful TQM implementation simply cant take place (Sebastianelli and Tamimi, 2003; see also Glover...

Software Quality and Can It Be Measured?

required manner at the required time in a way that is easy for the users to implement and understand. Other qualities that are req...

Software Quality and Systems Development

design and improvement of the development process (Ravichandran & Rai, 2000). Developers and project managers actively collaborate...

Real Estate and IRS Customer Quality Control Survey

by vote, but few if any could be expected to say that they like dealing with the IRS. Stories of abuse of power and of taxpayers ...

Primary and Secondary Qualities According to Berkeley and Locke

the ways that we experience these objects. A table is solid; stars in the night sky are innumerable. Secondary qualities o...

FedEX Reward Management and Performance Case Study

2001). Another was that employees are the backbone and the core of any company required (FedEx, 2001). These principles have never...

Software Engineering and TQM

benefits of bringing manufacturing under statistical control and the mechanisms for achieving that control. He and his prot?g? De...

Kentucky Fried Chicken and Quality Management

from the drive-through window (DTW) operation. In the DTW, it seemed as though service was hugely slow. Adding to that, t...

Quality as Measured by Companies

In seven pages this paper discusses the corporate measurement of quality through the establisment of mission and vision statements...

Improvement and the Malcolm Baldrige Quality Award Framework

to an American company for recognition of excellence. Companies that receive the award have been Motorola in 1988, Millike...

The Alignment of Company Operations and Goals

manufacturing facility in 1903, it was with a design that would change all of manufacturing around the world. Henry Ford not only...

Juran and Deming on Bergstrom Hotels Quality Management

that had been laid down quality theorists as the foundation for the TQM movement. To undertake this we will first briefly consider...

Plastics Industry and Quality Control

In modern plastics history, one should note that cellulose acetate had been developed about the same time as the urea-based resins...

Ritz Carlton Hotel Company and Quality

employee, from top management to housekeeping, in supporting customer satisfaction and quality service (pp. 16). Partlow also ex...

Nonprofit Organizational Change Implementation

In five pages this paper examines reengineering and total quality management as they apply to a nonprofit organization seeking to ...

Personal Qualities of Leadership Assessed

difficult and most people find it difficult to be open to the changes in their personal and work lives. The student could then de...

Education Improvements

In thirty pages this paper examines various educational theories in a discussion of academia problems and methodologies on improve...

Quality of Drinking Water

the fact that some of the pipes which deliver water in large cities are 80 to 100 years old (Suarez NPR). Experts point out that a...

Total Quality Achievement

Production and services quality management are the focus of this paper consisting of five pages and includes the Total Quality Man...

Blood Banks, ISO 9000, and Quality Assurance

In twenty pages this paper considers blood banks and the Red Cross in a consideration of quality improvement and the quality assur...

McDonald's Service and Product Quality

In five pages this paper applies Deming's Fourteen Points to an analysis of McDonald's service quality and product quality in term...

Long Term Health Care and Quality Management

In fifteen pages this paper discusses the importance of quality management in long term health care in a consideration that includ...

Institutional Neglect and Abuse of Senior Citizens

A paper containing twenty six pages discusses how senior citizens can be neglected and abused in institutional settings and examin...

TQM History

In five pages Total Quality Management and its Total Quality Control predecessor are discussed in a consideration of its history, ...