SEARCH RESULTS

information for the purpose of making a purchase. The best and most successful Internet businesses offer only high-quality produc...

Direct marketing must be fulfilling many goals as this s an area of rapid growth. This is one form of advertising that is easy to ...

paper we will be applying the theory to a supposed service company that is a strategic business unit of a larger company. 3. Anal...

success include: * Effective internal communication * Efficient business processes * Employee training * Employee motivation * Pos...

gratification and for some purchases the inability to see and feel what they are. These different elements are seen as reassuring ...

First, customers want quality and theyll pay what they think is fair value to obtain it. This is a basic premise of any type of ma...

This 4 page paper looks at the way investment in quality can have the potential for a positive return on investment. A range of in...

company (Hooley et al, 2003). Loyalty is often perceived as a level of customer satisfaction, in a competitive industry it is like...

billion. Increased revenues originate with higher same-store sales and revenues gained from additional stores opened during the p...

and start reading it straightaway, in the case of a CD they can listen to it immediately in a car. Ordering any product online mea...

the companys existing systems could not deal with the added demand for service. Eventually AOL came to be Americas largest ISP, l...

that, Steve Jobs "stopped talking" (Elmer-DeWitt, 2007). His presentation "raised dozens of questions -- from the price of the pho...

about Dell is its generally unhelpful help desk personnel, however. Virtually all of Dells customer service representatives are i...

(2000) refers to as pragmatists adopt the technology they know they will need in the future. Specifically, the Internet is seen a...

As finished units are not kept in stock the customer service process begins prior to the ordering. To make an order the customer n...

for the customers that the new products need to be developed (Gumbus and Lussier, 2006). Other metrics were used, such as quality....

the company is out of the water. Gateway realized it had a problem and got out and seemingly is doing better, but Dell continues t...

competitive advantage. Airlines have sought to do this in different ways, for example, Singapore Airlines used the smiling air ho...

have created a framework in which practitioners can "develop innovative instruments to measure the relationship among" human resou...

staff member who hears or sees information that they believe will make the guest more comfortable (Berinato, 2002). The Ritz-Car...

be in contact with customers by telephone, Internet, email and "snail mail," with the most common forms of initial contact being b...

Starbucks mission statement is concise yet provides a "plumb line" against which to measure decisions. The statement reads, Estab...

A 5 page paper discussing the development and use of kiosks for use in hotel lobbies that customers can use to check in, select th...

computer users - and therefore buyers - insist that they will not purchase another Dell computer unless and until Dell provides so...

be looking for the best deal, the most service or facilities for the lowest price, where love is involved they may be looking for ...

In a paper consisting of ten pages Internet banking is examined from customer and banking perspectives and also considers how one ...

In six pages business services are examined in terms of improving customer satisfaction with more emphasis on the customer and les...

The writer discusses the importance of correct brand management by the company and the customer sales representative. If the compa...

In four pages customer surveys and marketing trends are employed in a consideration important securing customer relationships are ...

The main points of the book are the principles for successful decision making, delegation and negotiation, and building of morale....