SEARCH RESULTS

improvement in the bottom line if the changes are beneficial, but the resulting process soon reveals areas in which it can be impr...

the customer can expect their package in 1-2 weeks. It does not, however, indicate what kind of shipping is involved. They do not ...

(Ofcom, 2005). The market, which as we have seen was worth ?300 million for BT alone, was attracting the attention of othe...

fallen, with the result being staff turnover that has increased 25 percent during the past year. Unfortunately, what this f...

the hotel in question. Relationship marketing involves building a definite give-and-take relationship between the customer and the...

claimed that if employees did the same things over and over again, they would ultimately become quite bored with their jobs (Accel...

with the patient. The problem with this, however, is that therapists and other health care providers dont necessarily have time to...

prices and quality? On the one hand, in a free market economy, in which the consumer determines the product and distributi...

the problem of a shortage of potential call center employees with adequate language skills; and the benefits of integrating langua...

the conceptual perspectives of theorists like David Kolb, who asserted the value of understanding experiential learning, and Kolbs...

trades at only $11. This represents a decline in market capitalization of more than 50 percent, and of course Global Communicatio...

though success factors. Four main areas are considered for the classifications of success factors, these are the factors that a...

wide range of areas important in achieving and maintaining recovery from drug or alcohol addiction: * Enhanced self esteem * Inter...

friends and family. IPT avoids at present the cost of establishing a full campaign for this purpose while also avoiding any poten...

a meeting that had been planned for three months in Britain. After he missed the meeting, he realized he would not be due in Londo...

specifically, a geriatric or elder care case manager is the person to consult when selecting home care services (Rotary Club of Sa...

a logistics firm offering a range of heavy transports and logistics services. Based in Bahrain the firm specialised in project log...

Sound simple? Yes and no. The organization itself is headed toward a more customer-friendly orientation (this is its strategy), so...

those which deal directly with the customer, such as the way that calls are received and the process of placing an order, as well ...

service, but there is the need for the aircraft and there are tangible goods used, such as food and drink served on the flight. Th...

The paper is based on a case provided by the student where a telecoms company has committed itself to undertaking a strategy to th...

their potential when programming begins early. Children who are diagnosed with disabilities and receive early services can begin ...

in order to gain the purchases from the former customers of the competition, with the aim of keeping them when prices are increase...

result of "gaps" that exist between different aspects of an organizations performance; by bridging these gaps, service quality wil...

the support services that are available vary widely according to location (Seggewiss, 2009, p. E90) The rapidly increasing number...

customers, after which the responses will be subjected to statistical analysis to test the following hypotheses. The primary hyp...

more targeted approach, where the Google system places advertisements on websites visited by the target market, splitting the reve...

of pure tangible goods; these are companies offering goods such as soap powder, so the service concept may be considered as applyi...

The writer answers a set of questions posed by the student looking at the type of service strategy adopted by UPS, the core compe...

As already noted, when looking at these not all are likely to be fully compatible, and it is up to the firm to find the...