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A 5 page paper discussing the development and use of kiosks for use in hotel lobbies that customers can use to check in, select th...

competitive advantage. Airlines have sought to do this in different ways, for example, Singapore Airlines used the smiling air ho...

computer users - and therefore buyers - insist that they will not purchase another Dell computer unless and until Dell provides so...

for the customers that the new products need to be developed (Gumbus and Lussier, 2006). Other metrics were used, such as quality....

the company is out of the water. Gateway realized it had a problem and got out and seemingly is doing better, but Dell continues t...

be looking for the best deal, the most service or facilities for the lowest price, where love is involved they may be looking for ...

Starbucks mission statement is concise yet provides a "plumb line" against which to measure decisions. The statement reads, Estab...

or a cheaper alterative will do the same job. This is the way of controlling spending, but to management costs and spendin...

staff member who hears or sees information that they believe will make the guest more comfortable (Berinato, 2002). The Ritz-Car...

be in contact with customers by telephone, Internet, email and "snail mail," with the most common forms of initial contact being b...

gratification and for some purchases the inability to see and feel what they are. These different elements are seen as reassuring ...

a guest that is tired, wants to book in, the reception em,ployees are talking to each other and slow to respond and then when the ...

returned, follow-up assessments must be made as to why the patient decided against returning. Was it dissatisfaction with the proc...

and ties are the rule. The rules were relaxed for a short time in the nineties but management believes they were lowering their st...

of organizational effectiveness (Byrne, 1992; Gagne, 1983; Lowe and Masseo, 1986 cited in Emery, Summers and Surak, 1996). TQM foc...

illnesses; but the actual customer will be the medical clinics, doctors or hospitals that would need this technology in diagnosing...

the mall to go Christmas shopping. Today, online shopping provides an alternative for weary shoppers. But one thing that people ca...

In thirty pages Ameritech following its SBC Communications' acquisition is examined in terms of its present state of competition a...

In twenty pages this paper presents a marketing audit of United Airlines in a consideration of financial performance, customer dis...

In four pages customer surveys and marketing trends are employed in a consideration important securing customer relationships are ...

The main points of the book are the principles for successful decision making, delegation and negotiation, and building of morale....

In ten pages airlines and customer satisfaction are discussed in light of the number of formal complaints filed to the Department ...

In twenty five pages the Customer Relationship Management efforts of Webvan.com, Dickssupermarkets.com, HomeGrocer.com, Amazon.com...

In eight pages the benefits of customer corridor mapping and the ways in which it can be used in increasing customer satisfaction ...

In ten pages this paper assesses the satisfaction of customers in this consideration of a software testing business in a discussio...

In a paper that contains five pages the history of this online company is provided, its plan for success, and customer service are...

1970s were the first time that US industry copied the Japanese as they became entranced by the lure of quality circles. The eighti...

The writer discusses the importance of correct brand management by the company and the customer sales representative. If the compa...

In six pages business services are examined in terms of improving customer satisfaction with more emphasis on the customer and les...

In a paper consisting of ten pages Internet banking is examined from customer and banking perspectives and also considers how one ...