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In meeting customer needs, many industries have moved to customer relationship management. This paper examines CRM, what has made ...

so forth and so forth. The cycle repeated every month until I finally gave up trying to correct it. However, as soon as the contra...

to paying customers. If paying customers are put off by an employees attitude (due to his/her frustration), its a sure bet the cus...

of McDonalds and 20) Analyze the pricing strategies and tactics followed by McDonalds Formerly the undisputed leader in the...

technology" (Clow and Baack, 2007; p. 360). CRM is most effective when "customers have highly differentiated needs, highly differ...

2003). There are many definition of corporate social responsibility, Kotler and Lee define it as "a commitment to improve communit...

a fair value service. There are a large number of examples that demonstrate the way that companies can benefit from custome...

to impact on the mass market providers rather than the upper market providers where demand is not as sensitive to economic conditi...

a competitive advantage (Thompson, 2007). The issue faced by many companies in marketing terms is not only the way to comp...

have created a framework in which practitioners can "develop innovative instruments to measure the relationship among" human resou...

computer users - and therefore buyers - insist that they will not purchase another Dell computer unless and until Dell provides so...

competitive advantage. Airlines have sought to do this in different ways, for example, Singapore Airlines used the smiling air ho...

the company is out of the water. Gateway realized it had a problem and got out and seemingly is doing better, but Dell continues t...

Anyone working in any area of mental health or social services faces ethical challenges and dilemmas on a regular basis and it is ...

This is a high-level view, and one that works only in retrospect. As example, it is difficult to accurately proclaim when the nat...

market share 65 1. Introduction 1.1 The...

from it. 6 I like to shop for bargain and am attracted to special offers 7 Quality is more important than price. 8 I like to have...

The strategic plan feeds directly from the motto. The first step is to identify the needs of the customers. Initial input from pha...

The problem I have when it comes to pinning these ethical issues on the company itself is the same problem the U.S. Supreme Court ...

is ethical because it passes the three IBE tests. 2. What part should the government take in ensuring that corporations are enviro...

the Indian population living and working in South Africa. He moved back to India two decades later but by that time, he had become...

Keller, 2008; Schilling, 2006). This is a market that is growing and taking market share from other areas of the coffee market, sp...

ever wanted to be considered part of mainstream America, "they needed to gain access to all aspects of society through pressuring ...

can extrapolate the employee relations is the way in which this relationship takes place. Gospel and Palmer also note that there ...

is a rather difficult concept to explain. In essence, what Himma is saying is that "pervasive stereotypes cause even the most tale...

Human rights, therefore, could be seen as taking priority over national rights, and the domestic affairs of individual nations bei...

of healthcare by primary healthcare givers to the conditions which require more immediate and urgent treatment is understandable (...

academic affirmative actions programs in allowing affirmative action to be part of the enrollment process. While there is no ques...

the war due to the increased level of media coverage, and the existence of the United Nations would make a difference, in the late...

In eight pages this UK case study discusses actions regarding an illegal contract and a director's illegal actions. Three sources...