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Essays 331 - 360

Fixed Rate Contracts and Acme Crating

In a paper consisting of nine pages the method development of designing fixed contracts for firms that are satisfactory to supply ...

Customer Service and Amazon.com

In a paper that contains five pages the history of this online company is provided, its plan for success, and customer service are...

Companies and Their Unique Methods of Customer Relations Management

In twenty five pages the Customer Relationship Management efforts of Webvan.com, Dickssupermarkets.com, HomeGrocer.com, Amazon.com...

Age of the Dot Com and Customer Service

the mall to go Christmas shopping. Today, online shopping provides an alternative for weary shoppers. But one thing that people ca...

Ameritech's Culture and Customer Service

In thirty pages Ameritech following its SBC Communications' acquisition is examined in terms of its present state of competition a...

Strategic Plan for Dell

computer users - and therefore buyers - insist that they will not purchase another Dell computer unless and until Dell provides so...

Creating Loyalty in Airline Customers

competitive advantage. Airlines have sought to do this in different ways, for example, Singapore Airlines used the smiling air ho...

Strategic Communications at Starbucks

Starbucks mission statement is concise yet provides a "plumb line" against which to measure decisions. The statement reads, Estab...

Consumer Behaviour and Marketing a Hotel

be looking for the best deal, the most service or facilities for the lowest price, where love is involved they may be looking for ...

4 Articles on Purchase and Inventory Control Management Reviewed

or a cheaper alterative will do the same job. This is the way of controlling spending, but to management costs and spendin...

L.L. Bean Memo to Customer Service, Poster, and Speech

be in contact with customers by telephone, Internet, email and "snail mail," with the most common forms of initial contact being b...

Narcissistic Persona and Body Aesthetics

personal recognition" (Benis, 2001). For decades, theorists have applied different psychological perspectives to an understa...

Dell Computer and a Change in Culture

success include: * Effective internal communication * Efficient business processes * Employee training * Employee motivation * Pos...

International Banks' Main Divisions

These banks will also offer many other services such as foreign currency and credit cards, in the UK the four main clearing...

Russell Banks' Continental Drift and Leslie Marmon Silko's Ceremony

complete of his sense of self - everything within his environment has the feeling of being "other." Tayo is literally the walking ...

Comparative Account Analysis of The Commonwealth Bank of Australia and The National Australia Bank Limited

In six pages the accounts of these banks in the four year period between 1996 and 2000 are assessed in terms of performance throug...

Amerian Society and Economy as Presented in John Ford's Stagecoach and Ann Banks' First Person America

of such changes that occurred during the 1930s. A number of the First Person America interviews focus upon the sharp class consci...

President Andrew Jackson's 1832 'Bank War' with the Bank of the US

and readily became the most powerful lending institution in the land -- a central bank, in effect, with a determining influence on...

Fuji Bank and the Banking Industry Crisis of Japan

In eight pages this paper discusses the banking system crisis of Japan in a case study of Fuji and its optimistic recovery prospec...

Barings Bank's Collapse

In six pages this paper discusses the collapse of the more than two centuries' old Barings Bank as a result of Nick Leeson's activ...

Implementing TQM In a Banks' Real Estate Department

know what they change is going to be. line with any other type of strategy, TQM is only made up of components that may facilitate ...

Halifax Bank's Organizational Culture

house they were required to still make their payments until all of the group members had a house (HBOS, 2004). There groups were g...

Investment and Commercial Banks' Management and Risk Assessment

include HSBC (formerly the Midland Bank), Lloyds TSB, National Westminster Bank, (commonly known as Nat West) and Barclays Bank. T...

Gap Analysis: Global Communications

An 11 page paper discussing options available to Global Communications, a company planning to offshore much of its customer servic...

A Research Project To Determine The Best Way Of Increasing Customer Loyalty At Scandinavian Airways Systems (SAS)

keep customers can be the difference between success and failure. One firm that has already instigated a loyalty scheme is ...

Marketing at Zappos.com

electronics. Whereas athletic shoes sell for full retail price at Zappos.com, 6pm.com offers a few Reebok styles for $14.95. ...

Trouble Shooting in Services Industries

communication will have fewer levels to traverse with fewer gatekeepers so that there is a greater chance of management at higher ...

Virtual Beauty

a much written about highly fragmented industries and the inefficiencies that the fragmentation helps to preserve (Nairn, Price an...

The Challenges of Adopting Customer Centric Processes

market capitalization 64 Figure 13 Hierarchy and Customer Centric Organisational Structure 70 Figure 14 Push Organization 72 Figur...

More Than Motivation

Some managers equate employee job satisfaction with engagement but the two are very different. Surveys have shown that employees m...