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Managing Quality in a Logistics Firm

those which deal directly with the customer, such as the way that calls are received and the process of placing an order, as well ...

Organizations and the Importance of Quality

one of the top priorities. The essence of quality, however, can be difficult to define. When analyzing various aspects of a busine...

The Need to Improve School Lunches

need to eat healthy food in order to feel good and, therefore, learn better. The American lifestyle of sedentary occupations and l...

QUALITY COMMITMENT - INDEPENDENT FILMS

Scripts go through many rewrites up to the day of the scene production (and sometimes even through the scene production (Sherwood,...

Quality, Culture and the US Army

together. This paper attempts to answer the question of whether or not there is a connection between quality and culture. It also ...

One Way to Measure Service Quality

testing, experimenting and trials, these were reduced to five dimensions with 22 items. The resulting five dimensions are: tangibl...

Software Engineering and TQM

benefits of bringing manufacturing under statistical control and the mechanisms for achieving that control. He and his prot?g? De...

FedEX Reward Management and Performance Case Study

2001). Another was that employees are the backbone and the core of any company required (FedEx, 2001). These principles have never...

Kentucky Fried Chicken and Quality Management

from the drive-through window (DTW) operation. In the DTW, it seemed as though service was hugely slow. Adding to that, t...

Real Estate and IRS Customer Quality Control Survey

by vote, but few if any could be expected to say that they like dealing with the IRS. Stories of abuse of power and of taxpayers ...

Case Study of ISO 9000

studies for a small company, as SMIC is described, where there are already compliant system in place it is projected that costs wi...

Primary and Secondary Qualities According to Berkeley and Locke

the ways that we experience these objects. A table is solid; stars in the night sky are innumerable. Secondary qualities o...

Software Quality and Systems Development

design and improvement of the development process (Ravichandran & Rai, 2000). Developers and project managers actively collaborate...

Implementation and Processes of Quality Management

like the implementation of a quality plan for a shipping company however, La Lopa didnt hang up his keys one day and decide to go ...

Executive Briefing on the Concorde's 2000 Crash

Gagne, 1983; Lowe and Masseo, 1986 cited in Emery, Summers and Surak, 1996). It focuses the efforts of all members of an organizat...

Systems Analysis

There have been no changes in the system used to answer calls and resolve issues, and there have been no technical ort other facto...

Return on Quality

This 4 page paper looks at the way investment in quality can have the potential for a positive return on investment. A range of in...

The Alignment of Company Operations and Goals

manufacturing facility in 1903, it was with a design that would change all of manufacturing around the world. Henry Ford not only...

Improvement and the Malcolm Baldrige Quality Award Framework

to an American company for recognition of excellence. Companies that receive the award have been Motorola in 1988, Millike...

Hotel Chocoalt; Examination of a Small Business

since 1993, set up by Angus Thirlwell and Peter Harris. The original concept of the company was to provide an alterative to the tr...

Expected Value, Decision Trees, Break Even Analysis and Waiting Line Theory

alternatives in a decision making process" (PC Mag, 2008). A decision tree is therefore a tool which will help with the process of...

Los Angeles Air Pollution and Healthy People 2010

2008). Further significant improvement is unlikely in the near future, however. Californias Efforts Governor Arnold Schwar...

How Regulatory Agencies have Improved Outcomes

(Chen et al, 2003). Accreditation has been identified as a measure of quality, but whether this results in measurable difference...

Information Systems Technology Projects Fail

all projects falls between 66 percent and 90 percent depending on which survey data one relies on. Engle (2007) reported that 90 ...

Servant Leadership: Application in Organizations

qualities of the ultimate Christian service leaders (Jesus and Paul) as including "personal sacrifice, humility, risk taking, and ...

Quality of Life, Nursing, and Concept Analysis

of happiness, contentment or relief, or something above ordinary existence. The patient should do more than subsist. 4. Care shoul...

Southwest Airlines' Service Analysis

passengers every year to 57 cities in 30 states with more than 2,600 flights per day (Southwest, 2000). They have 360 of the newes...

Ritz Carlton Hotel Company and Quality

employee, from top management to housekeeping, in supporting customer satisfaction and quality service (pp. 16). Partlow also ex...

Juran and Deming on Bergstrom Hotels Quality Management

that had been laid down quality theorists as the foundation for the TQM movement. To undertake this we will first briefly consider...

Plastics Industry and Quality Control

In modern plastics history, one should note that cellulose acetate had been developed about the same time as the urea-based resins...