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A 5 page paper discussing the development and use of kiosks for use in hotel lobbies that customers can use to check in, select th...

competitive advantage. Airlines have sought to do this in different ways, for example, Singapore Airlines used the smiling air ho...

other rewards. The scheme has been so successful that Air Miles are almost a form of shadow currency that many companies use to re...

either recanted their story or the FDA found it to be a hoax. This is now a classic case of excellent business communication with...

products but that has grown to the point where the average Home Depot store has approximately 130,000 square feet and stocks betwe...

returned, follow-up assessments must be made as to why the patient decided against returning. Was it dissatisfaction with the proc...

a guest that is tired, wants to book in, the reception em,ployees are talking to each other and slow to respond and then when the ...

and ties are the rule. The rules were relaxed for a short time in the nineties but management believes they were lowering their st...

of separate unconnected events, but an ongoing event that develops and changes and is renewed. There are different stages in rel...

time will obviously be severely undermined if security issues mean that customers do not have confidence that their transactions w...

only used where there is not alterative. The main exception to this is the historical data regarding the development of the intern...

company would earn 33 cents for each day earlier they could get the car in the customers hands. The third one, responding more q...

gratification and for some purchases the inability to see and feel what they are. These different elements are seen as reassuring ...

the popularity of any given item . . . but not necessarily in that order. Shopping and consumption have become tied up with far mo...

solutions," which is reinforced with principles of "First in Coverage, First in Confidence, First Thing in the Morning." The overv...

through change. While the firm has also been through ups and downs, it has fared well. In evaluating this case in respect to the...

In ten pages airlines and customer satisfaction are discussed in light of the number of formal complaints filed to the Department ...

the mall to go Christmas shopping. Today, online shopping provides an alternative for weary shoppers. But one thing that people ca...

In twenty pages this paper presents a marketing audit of United Airlines in a consideration of financial performance, customer dis...

In thirty pages Ameritech following its SBC Communications' acquisition is examined in terms of its present state of competition a...

This paper examines the ways in which a large company, such as FedEx, can retain customer and employee loyalty in a highly competi...

In a paper consisting of ten pages Internet banking is examined from customer and banking perspectives and also considers how one ...

In ten pages this paper assesses the satisfaction of customers in this consideration of a software testing business in a discussio...

In eight pages the benefits of customer corridor mapping and the ways in which it can be used in increasing customer satisfaction ...

In five pages effects of downsizing on the company as well as its customer relationships are examined. Twenty sources are cited i...

In four pages customer surveys and marketing trends are employed in a consideration important securing customer relationships are ...

The main points of the book are the principles for successful decision making, delegation and negotiation, and building of morale....

In twelve pages this paper discusses global corporations and the misnomer that bigger means better in an assessment of small compa...

In a paper consisting of twelve pages and three parts EU and UK law applications are examined in terms of territorial arrangements...

perspective to others on the project team as well. One of the first considerations in any decision-making process should be, "How...