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In four pages customer surveys and marketing trends are employed in a consideration important securing customer relationships are ...

The main points of the book are the principles for successful decision making, delegation and negotiation, and building of morale....

In ten pages this paper assesses the satisfaction of customers in this consideration of a software testing business in a discussio...

In a paper that contains five pages the history of this online company is provided, its plan for success, and customer service are...

In eight pages the benefits of customer corridor mapping and the ways in which it can be used in increasing customer satisfaction ...

In thirty pages Ameritech following its SBC Communications' acquisition is examined in terms of its present state of competition a...

the mall to go Christmas shopping. Today, online shopping provides an alternative for weary shoppers. But one thing that people ca...

In twenty five pages the Customer Relationship Management efforts of Webvan.com, Dickssupermarkets.com, HomeGrocer.com, Amazon.com...

In ten pages airlines and customer satisfaction are discussed in light of the number of formal complaints filed to the Department ...

about Dell is its generally unhelpful help desk personnel, however. Virtually all of Dells customer service representatives are i...

In twenty pages this paper presents a marketing audit of United Airlines in a consideration of financial performance, customer dis...

have created a framework in which practitioners can "develop innovative instruments to measure the relationship among" human resou...

the company is out of the water. Gateway realized it had a problem and got out and seemingly is doing better, but Dell continues t...

computer users - and therefore buyers - insist that they will not purchase another Dell computer unless and until Dell provides so...

A 5 page paper discussing the development and use of kiosks for use in hotel lobbies that customers can use to check in, select th...

competitive advantage. Airlines have sought to do this in different ways, for example, Singapore Airlines used the smiling air ho...

for the customers that the new products need to be developed (Gumbus and Lussier, 2006). Other metrics were used, such as quality....

personal recognition" (Benis, 2001). For decades, theorists have applied different psychological perspectives to an understa...

staff member who hears or sees information that they believe will make the guest more comfortable (Berinato, 2002). The Ritz-Car...

be in contact with customers by telephone, Internet, email and "snail mail," with the most common forms of initial contact being b...

Starbucks mission statement is concise yet provides a "plumb line" against which to measure decisions. The statement reads, Estab...

be looking for the best deal, the most service or facilities for the lowest price, where love is involved they may be looking for ...

method of evaluation identifies different measures where there may be a gap between the level of service expected and that gained....

a potential customer may be evaluating how much mortgage s/he can afford. Available calculators target individuals seeking to con...

business in Chapter 1, and Chapter 2 examines the companys external environment. This includes the political and technological en...

success include: * Effective internal communication * Efficient business processes * Employee training * Employee motivation * Pos...

paper we will be applying the theory to a supposed service company that is a strategic business unit of a larger company. 3. Anal...

Direct marketing must be fulfilling many goals as this s an area of rapid growth. This is one form of advertising that is easy to ...

First, customers want quality and theyll pay what they think is fair value to obtain it. This is a basic premise of any type of ma...

information for the purpose of making a purchase. The best and most successful Internet businesses offer only high-quality produc...