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the market. This sums up the strategy of a company which wishes to be a leader rather than a second mover in...

use knowledge to create more permanent customer relationships with the customers. The simple ability for an account manager to ask...

begins with "orientation," which is a period in which the nurse and the patient become acquainted. The relationship then proceeds ...

functions for organizations in facilitating establishing and maintaining a positive public image, but it also functions for societ...

On the other hand, an employee was given a promotion that included a salary increase but did not include a different desk; hers wa...

each may be motivated by a desire to be accepted; storming, when group members begin to address important issues and disagreements...

is being communicated, and encoding is the way in which the information would be communicated. Encoding needs to take into conside...

the two-way asymmetrical communication model there is communication in both directions, however the company or organisation is sti...

politeness in womens communications, for example, that is often lacking in mens communication. Holmes (2005), in fact, describes ...

and how he or she is perceived by others" (Muller, 2005) that inevitably allows managers and staff alike to align perceived impres...

testing instrument in the United States (Nurse and Sperry, 2004). First developed by Starke Hathaway and Charnley McKinley in 194...

human existence. Factors such as race, gender, and sociopolitical status, are all social facts and each influences a cultures lan...

used to the chagrin of those who firmly support an intricate hierarchy. The old top down approach to management is not really alig...

abide with. From a strictly business perspective, therefore, it is necessary to recognize that a daycare cannot stay in business ...

of guanxi to the time of Mao, to the time when being able to call in a few personal favors might mean the difference between eatin...

internet and technology. Likewise it may also be formal or informal and vertical or horizontal. However, with the increased potent...

organization needs the strategic ability to change and/or reinforce public perceptions and thus, behaviors of individuals and orga...

benefits, only the loss of jobs and new systems that create problems and management then shout about the loss of income when the m...

are failing to train the people who participate on teams. Jehn commented: "To stay competitive in an increasingly dynamic environm...

2. Posture is also an important element of non verbal communication. The way an individual sits or stands and places their hands w...

reported that they received more credible information from their direct supervisor than from the CEO (Anonymous, 2004). How...

There have been some expected benefits that have also proven to be false expectations. It was expected that computer based communi...

employees. Issacs (1999) emphasizes that the term "dialogue" stems from the Greek and denotes:...

defense mechanisms (Chapter Sixteen). They are difficult in therapy because their psychic structure is so poorly constructed; it ...

the managers who were assigned to the team and spent some time talking with them about their job and how their departments operate...

in which: "most of the meaning is either implied by the physical setting or presumed...

it helped to develop a sense of community (Parker, 2001). They further wanted to know if it did build a sense of community, which ...

Storr and Tedeschi, 1993; p. 237). This statement is enough to invoke caution on the part of the reader, serving as a sign that t...

try to get some more rest at night); and that Jim needs to spend more time with the kids, and not use his extra time to simply rea...

the message still communicated effectively. The communication professional may be working in a variety of jobs. They may be in m...